Orders not in Admin or Customers Account

My test orders aren't in admin or the customers account.

Orders are processed by PayPal, I get their notification of the sale. I don't get an order confirmation from Zen Cart.

I have triple checked the Notification Preferences URL and the Automatic Return URL both are correct.

I also checked at PayPal the IPN History and there are no failures, all have been sent.

So after weeks of customizing my site. When the orders weren't being processed properly I decided to do a fresh install of v1.3.9c. After the installation, before any customizing whatsoever, I added a product, then made a test order. Same thing, nothing in admin or the customers account.

Can anybody help me?

Take time and read this:

http://www.zen-cart.com/forum/showthread.php?t=110978

The link didn't help me as I dont have any orders at all in admin.

I re-uploaded the orders.php and admin.php files to the admin folder. Did a test purchase and still no new orders in admin.

I don't have any addons installed. This test site is the default classic version

Try this please:

1. use your ftp program a find the cache folder
2. report back with any error

haredo:

Try this please:

2. use your ftp program a find the cache folder

3. report back with any error

I'm sorry I don't understand what you mean. I have downloaded my cache folder, what do I look for?

Do you see any file that starts with err

I have 241 myDEBUG-adm-932310-1273921998.log type files.

A lot of there are because I haven't uploaded my products.

The other kind of error is...
[15-May-2010 12:07:36] PHP Warning: preg_replace() [<a href='function.preg-replace'>function.preg-replace</a>]: Unknown modifier 'h' in /home/www/mysite/admin/layout_controller.php on line 224

haredo:

Do you see any file that starts with err

No none.

Please be patient and wait for another Zenner to help with this problem..

The real strange thing is, I have two sites. Both were fresh installs for v1.3.9c. My second site is working perfectly, orders are being processed and everything is working as it should.

I did exactly the same thing with both sites. Yet one won't add orders to admin or the customers accounts. If I click on Orders in admin there are none listed.

haredo:

Please be patient and wait for another Zenner to help with this problem..

Thanks for you help! I do appreciate it. My business partner would understand better than I do.

mawson:

[15-May-2010 12:07:36] PHP Warning: preg_replace() [<a href='function.preg-replace'>function.preg-replace</a>]: Unknown modifier 'h' in /home/www/mysite/admin/layout_controller.php on line 224
That was fixed in v1.3.9c: http://www.zen-cart.com/forum/showthread.php?t=154121

mawson:

My test orders aren't in admin or the customers account.
Are they in your database?
ie: are there any records for those orders stored in the "orders" table in your database?

Also, what order-total modules do you have enabled/disabled, and why? Admin->Modules->Order Total

If you search for the order using order number, does it show up?

If you click on Admin->Customers->PayPal IPN, does your order show up there?

Are you using Express Checkout? or the old less reliable archaic Website Payments Standard?