3d secure and coupon discount issue

25 May 2010, 11:17 AM

#1

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

3d secure and coupon discount issue

Hi

I have an issue with a 3d secure and coupon.
It looks like the discount is not getting passed on.

I have set up a code for free shipping but when
I purchase an item and use the code then pay by maestro card
the amount on the 3d secure login page indicates the full amount
without the shipping removed.

Example: item cost: £0.001
Shipping: £5.00
Discount code: -£5.00
Vat: £0.00
Total: £0.01

this is what shows in the step 2 and 3 of the checkout
process.

When I confirm the order and directed to the 3D-secure page to login it says amount £5.01.

When I removed the free shipping code it still said £5.01

Thanks
neit

25 May 2010, 12:30 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 3d secure and coupon discount issue

I don't recall it doing that in previous tests. I'm puzzled why it's doing it for you.
Something to test: does it do similarly if your discount is not for free shipping, but is against the price of the product instead?

.
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25 May 2010, 1:01 PM

#3

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

Yes I set the coupon amount to £5.00
when applied during check it looked ok, but
when it went through to the mastercard secure code section
it said Amount: GBP 5,01

Even though the product price is £0.01

25 May 2010, 3:28 PM

#4

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

I am using version:
Zen Cart 1.3.9c
Database Patch Level: 1.3.9b

25 May 2010, 4:31 PM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 3d secure and coupon discount issue

That's not the test I'm looking for.
Set a product to £3.00
Shipping to £1.00
A coupon to £2.50

What happens?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

26 May 2010, 7:32 AM

#6

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

Heres the example with screenshots:

Once order confirms it does through to the securecode page:
(merchant, bank and card details have been remove from image)

on a sidenote in this example the total appears to be a 1 pence out.

27 May 2010, 2:58 PM

#7

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

Any idea why this would be happening?

1 Jun 2010, 7:14 AM

#8

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

Can anyone shed anylight on this issue?

10 Jun 2010, 8:21 AM

#9

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

I have just upgraded to version 1.39d and this issue still occurs.

23 Jun 2010, 4:24 PM

#10

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 3d secure and coupon discount issue

Okay, I've been able to replicate this scenario. However, the actual amount charged to the card is still the discounted amount, not the amount shown on the securecode page. So, the customer isn't being overcharged, despite perhaps being slightly confused by the display.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

24 Jun 2010, 4:39 AM

#11

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: 3d secure and coupon discount issue

A fix for this will be in v1.3.9e

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

9 Aug 2010, 11:32 AM

#12

neit

Zen Follower

Join Date:: Feb 2010
Posts:: 140
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

Just looking back on this thread,
I have implemented v1.3.9e now so everything should be ok.

14 Dec 2010, 9:24 PM

#13

specopkirbs

New Zenner

Join Date:: Sep 2010
Posts:: 6
Plugin Contributions:: 0

Re: 3d secure and coupon discount issue

i am using version 1.3.9e and i do not see any discounts on the 3d secure page being shown.

Is there a simple quick fix to get this working?

i feel like im losing a fair bit of custom as customers are getting put off on the 3d secure page