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3d secure and coupon discount issue

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25 May 2010, 11:17 AM
#1
neit avatar

neit

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3d secure and coupon discount issue

Hi

I have an issue with a 3d secure and coupon.
It looks like the discount is not getting passed on.

I have set up a code for free shipping but when
I purchase an item and use the code then pay by maestro card
the amount on the 3d secure login page indicates the full amount
without the shipping removed.

Example: item cost: £0.001
Shipping: £5.00
Discount code: -£5.00
Vat: £0.00
Total: £0.01

this is what shows in the step 2 and 3 of the checkout
process.

When I confirm the order and directed to the 3D-secure page to login it says amount £5.01.

When I removed the free shipping code it still said £5.01

Thanks
neit

25 May 2010, 12:30 PM
#2
drbyte avatar

drbyte

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Re: 3d secure and coupon discount issue

I don't recall it doing that in previous tests. I'm puzzled why it's doing it for you.
Something to test: does it do similarly if your discount is not for free shipping, but is against the price of the product instead?

25 May 2010, 1:01 PM
#3
neit avatar

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Re: 3d secure and coupon discount issue

Yes I set the coupon amount to £5.00
when applied during check it looked ok, but
when it went through to the mastercard secure code section
it said Amount: GBP 5,01

Even though the product price is £0.01

25 May 2010, 3:28 PM
#4
neit avatar

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Re: 3d secure and coupon discount issue

I am using version:
Zen Cart 1.3.9c
Database Patch Level: 1.3.9b

25 May 2010, 4:31 PM
#5
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Re: 3d secure and coupon discount issue

That's not the test I'm looking for.
Set a product to £3.00
Shipping to £1.00
A coupon to £2.50

What happens?

26 May 2010, 7:32 AM
#6
neit avatar

neit

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Re: 3d secure and coupon discount issue

Heres the example with screenshots:

Once order confirms it does through to the securecode page:
(merchant, bank and card details have been remove from image)

on a sidenote in this example the total appears to be a 1 pence out.

27 May 2010, 2:58 PM
#7
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Re: 3d secure and coupon discount issue

Any idea why this would be happening?

1 Jun 2010, 7:14 AM
#8
neit avatar

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Re: 3d secure and coupon discount issue

Can anyone shed anylight on this issue?

10 Jun 2010, 8:21 AM
#9
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Re: 3d secure and coupon discount issue

I have just upgraded to version 1.39d and this issue still occurs.

23 Jun 2010, 4:24 PM
#10
drbyte avatar

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Re: 3d secure and coupon discount issue

Okay, I've been able to replicate this scenario. However, the actual amount charged to the card is still the discounted amount, not the amount shown on the securecode page. So, the customer isn't being overcharged, despite perhaps being slightly confused by the display.

24 Jun 2010, 4:39 AM
#11
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Re: 3d secure and coupon discount issue

A fix for this will be in v1.3.9e

9 Aug 2010, 11:32 AM
#12
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Re: 3d secure and coupon discount issue

Just looking back on this thread,
I have implemented v1.3.9e now so everything should be ok.

14 Dec 2010, 9:24 PM
#13
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Re: 3d secure and coupon discount issue

i am using version 1.3.9e and i do not see any discounts on the 3d secure page being shown.

Is there a simple quick fix to get this working?

i feel like im losing a fair bit of custom as customers are getting put off on the 3d secure page