PayPal UK Payflow problems.

Hi i am using version 1.3.8a and am haveing real toruble getting
payflow to work. I have installed the seperate payflow module and if i use this and just express check out then express checkout works but payments on my site do not.

However if i set the vendor details up in express check then niether work. I have spoken to paypal several times and cannot find an answer.

This is the first time i have ever done anything like this so i am not sure if i have missed somthing or should install anything else to allow payments to be made from my site without go to paypal.

The error is 26 which is telling me it's incorrect vendor details, but i am getting these details straight from pp so how can they be incorrect. The API credentials must be right for express checkout to work.

This is basically what i am getting back when trying to process a card payment on my site;

*invalid vendor account

Zen Cart message: We were not able to process your order. Please select an alternate payment method, or contact the store owner for assistance. (26 )

transaction Response Details: Array
(
[RESULT] => 26
[RESPMSG] => Invalid vendor account
[REQUEST_ID] => 1275043829
[CURL_ERRORS] =>
)*

This is what paypal have said;

we have investigated your issue and it seems that User Authentication failed. Your Shop does not provide us your right PayPal Account credentials (username, passweord etc).
I can only advice you to contact ZEN Cart or the developer if you are using a special module concerning this issue. They need to fix this.

Anybody got any ideas as to what is missing or wrong?

With PayPal UK you're not supposed to use the payflow module.
You're supposed to use the built-in Website-Payments-Pro-2.0-Payflow-Edition. You enable this by installing Website Payments Pro and then clicking Payflow-UK in the module settings and saving the settings. Then edit the module again to configure UK-specific settings. Do the same in your Express Checkout module to set your Payflow credentials and API credentials.

Also note that if you're accepting MasterCard payments with PayPal then you'll need to upgrade to v1.3.9 in order to have the 3D-Secure support required by PayPal/MasterCard/Payflow.

Thanks for the quick response.

I did use this in the begining and it did not work so i installed the seperate module. I have now uninstalled this and reinstalled PayPal Express Checkout (Pro 2.0 Payflow Edition) (UK) and the
PayPal Website Payments Pro. now neither work again. no payments can be made.

If i only use express checkout it works as soon as i put in the vendor details it stops working.

Do i need to have a ssl would this create a similar problem?

Yes, you need SSL if you're accepting credit cards directly on your site. But that has nothing to do with adding vendor details.

If your vendor details area causing a problem then something's wrong with them or with how you're entering them. There are 4 items, and all must be entered properly. The 26 error clearly means they're not correct.

Thats what i thought but paypal seems to think it is something woring with zen cart. Does my server need to have PCI-DSS?

If it does then my hosting does not have this would this cause a problem?

It's unrelated to PCI-DSS.

Ok thanks you for the help and quick responses.

I don't understand what i am doing wrong and Paypal just seem to be passing the buck as they don't seem to know either.

With whom are you speaking at PayPal?
Are you communicating by telephone/email, or by MTS tickets at https://www.paypal.com/mts ?

I first phoned them and then they set up a ticket to which they took almost 24 hours to respond to so i called them again and then they updated the ticket and i am now waiting for a response again.
Just as i wirte they have replied with:

*you may need to contact Payflow Support and ask them if you have the right credentials:

Phone Support Mon-Fri. 8:00 a.m. - 9:00 p.m. Central Time at 1-888-883-9770, which is toll-free.

Payflow Support
https://www.paypal.com/payflow-support

Feel free to contact us if you have further questions.

Kind regards,

Patrick*

Finally they have some useful info for me as i have been telling them i don't think my payflow vendor details are correct.

I too am having the same problem, I have been trying for the last two days to get PayPal Website Payments Pro to work but keep getting invalid vendor id. I have ssl and have installed both the PayPal Website Payments Pro module and paypal express modules. I have entered my user, vendor id, partner and password exactly as they appear in my paypal account. When i activate it not only do i get the vendor id error but express no longer works. I spoke to paypal on the phone but they say my credentials are correct! I am using zen cart 1.39a. I reset the express Paypal mode to Paypal and not Paypal-UK so that express checkout can work again but no joy with PayPal Website Payments Pro. I would like to hear from anyone who has a paypal uk account and has got PayPal Website Payments Pro working please

Regards

Bill

I have managed to get payment pro working, i had to set both express module and pro module to USA and not UK. For some reason it will not work under UK payflow mode, this is unfortunate as i did want to integrate Cardinal centinal service

pettrey:

I have managed to get payment pro working, i had to set both express module and pro module to USA and not UK. For some reason it will not work under UK payflow mode, this is unfortunate as i did want to integrate Cardinal centinal service

I have been on to PayPal and they say there is an issues on the end with this and other peopel have had a similar problem and so they are looking into fixing it as we speak.

However this does not help me now. Is it safe to use USA module and can you still select to use GBP and not Dollars?

Can you still process Meastro and switch as i have just got my 3d Secure configured with CC and like you want to have this option of payment on my website?

One more thing do you put in express options your API credientials and your Vendor details?

DarrenQ:

I have been on to PayPal and they say there is an issues on the end with this and other peopel have had a similar problem and so they are looking into fixing it as we speak.

However this does not help me now. Is it safe to use USA module and can you still select to use GBP and not Dollars?

Can you still process Meastro and switch as i have just got my 3d Secure configured with CC and like you want to have this option of payment on my website?

Yes you can still select GBP, I tested this with my own credit card and it worked fine. I don't have a meastro card so I don't know if it will work and there is no drop down list to choose your type of card. You keep your express module as is, using the api credentials and not the vendor id payflow credentials. Just make sure you select Paypal for Paypal mode and not Payflow - UK in the express module and select USA as the merchant country in the website pro module and lo and behold it works! I received this reply from paypal today concerning this matter:

"Hi Bill

Thank you for letting me know, and well done for figuring it out.

I would contact ZEN as they should really have a UK module that works for UK and Cardinal.

You can always put a note on your site in the mean time that Maestro card users can pay through Express Checkout."

You are correct there are many uk merchants having this problem, paypal think it must be a problem with the zen cart modules because they say there is nothing wrong with my payflow vendor id credentials.!

I guess its a game of wait and see!!

Regards

Bill

Hi all

Trying to get this working on my test site at the moment.

I'm also getting error 26 invalid vendor id. I've contacted Paypal dev team who took my details and said a few people were getting this and passed my details onto someone called Rob who was dealing with this. I've not heard back from them yet but I only called late Friday.

zencart 1.3.9.d - paypal website payment pro uk payflow edition

Also - DarrenQ. I've been looking into this a lot recently and to take Credit Card details on your website using Paypal Website Payment Pro UK Payflow Edition you site needs to have an SSL cert and you need to pass quarterly PCI scans. Paypal offer this free for the first year via mcafee secure.

Regards
Natty

Natty:

Also - DarrenQ. I've been looking into this a lot recently and to take Credit Card details on your website using Paypal Website Payment Pro UK Payflow Edition you site needs to have an SSL cert and you need to pass quarterly PCI scans. Paypal offer this free for the first year via mcafee secure.

Regards
Natty

I have ordered SSL now and am in the process of setting it up with GolbalSign. Is the PCI scan something automatically done by PayPal or is it something i need to run myself?

Thanks

DarrenQ:

I have ordered SSL now and am in the process of setting it up with GolbalSign. Is the PCI scan something automatically done by PayPal or is it something i need to run myself?

Thanks

Yourself but paypal will give you access to scanalert (mcafee) for the first year for free. goto https://www.paypal.com/pcicompliance for info.

Regards
Natty

Hi again

I have been speaking to Robert in Paypal Merchant Tech Support who has asked me if I can get him the API call I am making and the APi response I receive.

Is this something I can gather from zen-cart somewhere?

Thanking you all
Natty

Turn on debug-log-to-file inside your PayPal Website Payments Pro UK Edition module: http://www.zen-cart.com/forum/showthread.php?t=61199
Then view the log files with CURL in their filename, as these contain all the details being sent and received.
NOTE: Some sensitive data is sanitized and not put into the logs for security reasons.

DrByte:

Turn on debug-log-to-file inside your PayPal Website Payments Pro UK Edition module: http://www.zen-cart.com/forum/showthread.php?t=61199
Then view the log files with CURL in their filename, as these contain all the details being sent and received.
NOTE: Some sensitive data is sanitized and not put into the logs for security reasons.

Thank you DrByte, you are a Master. All the information I need is within the logs.

Natty