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Cart disappeared

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30 May 2010, 6:14 AM
#1
distinctivedog avatar

distinctivedog

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Cart disappeared

I use GoDaddy hosting and the URL both to my cart and to the admin is not connecting. Here are the details of the install:

Status: Installed
Installed/downloaded on: March 18, 2010
Domain name: distinctivedog.com

URL: DISTINCTIVEDOG.COM/store/
Admin URL: DISTINCTIVEDOG.COM/store/admin/login.php
FTP path: /store/
Database name: dis1007711082476 (Distinctivedog products)
Hosting account: Visit Hosting Center
Server technologies: LINUX, PHP 5.1, MYSQL 4.0.27, 4.1, 5.0

When I try to click on the site, I get this message with a Zen Cart logo:
Sorry!
There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.

30 May 2010, 6:23 AM
#2
misty avatar

misty

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Re: Cart disappeared

Message means zencart cannot find database for your
store....did you create one at installation..if so, make sure
both config files are correctly configured...

30 May 2010, 6:58 AM
#3
distinctivedog avatar

distinctivedog

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Re: Cart disappeared

Yes. I was working to place some finishing touches on it and it disappeared. Should I be contacting my web host about it?

30 May 2010, 7:33 AM
#4
misty avatar

misty

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Re: Cart disappeared

distinctivedog:

Yes. I was working to place some finishing touches on it and it disappeared. Should I be contacting my web host about it?
You shoud be checking both config files to make sure they
have correct settings for zencart database.

30 May 2010, 1:40 PM
#5
Kim avatar

Kim

Obaa-san

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Re: Cart disappeared

Should I be contacting my web host about it?

Yes, if it worked before and you have not changed your config files then the host is having a bad hair day.