Installed Addon now can't get into admin

I downloaded all of the files via FTP before I did any of the installs for the add-on but now my website shows most everything it is suppose to but....

Categories are showing but there are NO items showing

On the main page on the left hand side below my categories is the following error:

1054 Unknown column 'products_price_w' in 'field list'
in:
[select products_price, products_price_w, products_priced_by_attribute from products where products_id = '222']

If I go into Admin I can see all of my items.

I tried to FTP back up all of the files that I downloaded but it isn't working. I vaguely remember having to make some permission changes but I can't remember for the life of me what they are/were.

I'm begging, please, PLEASE someone tell me what I need to do to get my site back up and working. My URL is

http://www.arizonahandmadesoap.com/catalog/

I forgot to add that I'm running ver 1.3.8a

I have to tell you i'm absolutely devastated! I was really hoping to be able to set up so my wholesale customers could purchase online which is why I was installing the add-on

No need to panic. :smile: Perhaps you have not run the SQL patches required by the add-on? It seems as if the dual pricing add-on needs a products_price_w field, and two others. The installation instructions say that you need to run three SQL commands via the admin section.

Hope this helps.

Apsona
http://apsona.com

Ok, I have all my items show back up in my store, now one other small problem, I can't get into my admin screen LOL What do I do know?

I installed the Dual pricing mod and last night was having problems with nothing showing up on my site. Well, I made the necessary adjustments and I have my store back but now I can't get into my admin, Any suggestions, please??

My site is in my sig line.

What error message, if any, are you seeing when you try to log in?

Looks like your store is gone again, too.

Sorry, plain white page, that is it

http://www.arizonahandmadesoap.com/catalog/admin/index.php

I have no idea what is going on! My website is coming up with a blank page and I can't get into the admin.

I'm desperate! I downloaded all of the admin files last night before I uploaded the Dual Pricing add-on.

How / what can I do to get my website back up and running? I don't care if I have to re-load products and images I just need it back up and working.

Can you FTP to your site and see if the files are there?

If so, also check your configure.php files to see if the paths are correct.

Yes, I can see all of the files when I FTP in.

Configure.php, it is in /arizonahandmadesoap.com/catalog/admin/ I've attached it below.

It has been so long ago, plus my memory isn't worth a darn any more due to pain meds I can't remember how I installed it.

Thanks for you help!

It's hard to imagine installing that mod causing this problem.

Try this:

Create a text file like:

**<html>

name it index.html and upload it to the root Zencart directory (/catalog). Then when you navigate to that address, you should see 'Hello, World' on the screen. If not, you have problems that aren't about Zencart, and you should submit a ticket to your host.

That worked fine. I have NO idea what is going on!!

Isn't there a special way that the files have to be uploaded? I downloaded my full admin folder last night, couldn't I just upload it?

I also have just downloaded the newest upgrade, 1.3.9c Do you think it would help to FTP it up??

Going through my computer I found a directory of a backup I did on 8-2-09. I didn't really make any changes to the site other than adding items, how do I upload this? Where are the instructions for uploading Zen Cart to the server??

:oops:

I tried installing Dual Pricing Add-on and I somehow messed it up completely. I can't get my site to come up at all or even get into admin.

Before I uploaded the files, I downloaded the complete admin folder from my server. Is it possible to upload that to maybe fix the problem? Or, I found on my computer that I did a backup on 8-2-09 Not much has changed since then except I've added new products which isn't a big deal to re-add.

I vaguely remember that you had to change permissions on the files to upload them?? or once they were uploaded?? I can't remember and can't seem to find the instructions.

I'm completely devastated, I have a show next weekend and I need to get my site back up and working. The reason I was trying to install that add-on is because I have several wholesale customers that I thought it would be easier for them to order off the site.

Any help will be greatly appreciated, I'm at a complete loss on what I did or how to fix it.

Thank you,

Ok, I have it where I can now get back into the admin and see all of my items and such but I still can't get to my store front page. It is just bringing up a white page, nothing there.

This is going to drive me either to drink or crazy, or both! lol:frusty:

Moderator's note: multiple threads on the same topic have been merged together.

How did you make your backup though c-panel/plesk or did download vie ftp? Did you make a database backup?

I down loaded the admin file via FTP. I wish I knew what I did!

Next time I would recommend backing up in your c-panel. I would do that now before deleting anything. After you have a verified backup then you can try your backup. Make sure you also back up your database before doing anything else.

http://www.zencartcodeanddesign.com