My store is sending to PayPal the shipping address instead of billing address!

Hi everybody,
Please help me with this issue: My ZenCart is sending to PayPal the shipping address instead of the billing address and of course the Credit Card payment is denied!

On my web site (https://www.MondoTex.com), the shipping address is correct, the billing address is also correct, but on PayPal page the information got switched!

How can I fix this?
Thank you very much, Adrian

What version of Zen Cart?
Which PayPal module are you using?

I am using the PayPal Express Checkout and Zen Cart v1.3.8/v1.3.8

PayPal only allows the shipping address to be submitted with the transaction.
If you'd like to ask PayPal to allow billing addresses to be submitted as well, please do it here: https://www.paypal.com/mts

I will go there. Please take a look at this info fro PayPal page:

Enter your billing information
Create a PayPal Account
Country
United States

Payment method
Bill Me Later®, now from PayPal

Credit Card

Credit card number

Payment types
Visa MasterCard Discover American Express
Expiration date
Monthmm
/

Yearyy
CSCWhat is this?
For MasterCard or Visa, it's the last three digits in the signature area on the back of your card. For American Express, it's the four digits on the front of the card.

Billing Information
Peter Pirillo
P.O. Box 12
College Park, MD 20741
United States

As you see, there are no fields for shipping address, only for billing...

I'm well aware of what PayPal shows on their pages.
But that's completely separate from the data that they accept when submitting transactions to them for your orders.
It's always been like that.
Others have asked for what you're requesting. Maybe one more requestor will help.

I hope so. Thank you

Look, I just checked the "PayPal landing page" using other site and the pages are different. Is there a place where I can change that? Or, is there a setting in ZenCart where I can block the cart to send the billing info to PayPal. Please help...

I am having the EXACT same issue!

Using PayPal Express Checkout and Zen cart 1.3.9d.

At least I have the Paypal page allowing my customer to change the billing info (CAUSE IT'S THE DAMN SHIPPING ADDRESS THEY ENTERED ON MY WEBSITE!)

I changed the following ADMIN > MODULES > PAYMENT > PayPal Express Checkout > Express Checkout: Require Confirmed Address TO NO (it defaults to YES)

I called (to heck with the Online Tech Support there). I was told it is a Zen Cart issue, not an issue with PayPal.

I know Zen is Open Source Software, but someone with Zen Ventures, LLC should have a convo with PayPal...

I LOST BUSINESS BECAUSE OF THIS ISSUE!

TheScannerStore.com:

I know Zen is Open Source Software, but someone with Zen Ventures, LLC should have a convo with PayPal...I do, regularly.
And sometimes they actually make changes just because Zen Cart asks.

But most of the time it's because MERCHANTS (yes, you) are the ones asking.

TheScannerStore.com:

I LOST BUSINESS BECAUSE OF THIS ISSUE!All the more reason for you to log a specific feature change request with PayPal.

Sorry, but Zen Cart is only able to pass the information that PayPal accepts. And presently that's only the shipping address (because PayPal handles the billing details with the customer directly).

Please use their online system to ask PayPal to make changes to their system. https://www.paypal.com/mts
They won't change unless enough people ask for the feature.

Hey all,

I just switched to Paypal Express and read this thread from nearly a month ago. Have they solved this issue yet?
If not I will be happy to jump on the bandwagon and request they do.

A

I suggest you test it for yourself directly, and take action according to what you discover. If there's no problem then you don't need to do anything.

I'm still having the same issue, I can't believe after all this time that it still is not a big deal. I have had many people hang on the final checkout screen and only a few call to tell me that something is wrong with the site. After checking that they are using the correct billing address and not the submitted shipping address that's in Paypals billing field then they finally check out. I expect paypal to help us and I have voiced my opinion with mts... I just want my customers to have a smooth transaction... not go nuts on 4 screen and try to figure out why they can't buy their items.

We recently upgraded to 1.3.9 from 1.3.8 and experienced the double PayPal entry issue with using Website Payments Standard (http://www.zen-cart.com/forum/showthread.php?t=169037). We switched to Express only to have a customer unable to checkout because she was trying to ship to her boyfriend's address, and of course, this was causing his address to be sent to PayPal as her billing information, and Express does not provide a way to modify that information. I did as suggested and contacted PayPal MTS with a feature request. Here was the response:

"Unfortunately, this is intended functionality. PayPal does not intend to change this as the entire purpose of Express Checkout and Website Payments Standard is to allow buyers the confidence of entering their payment and billing information on a secure PayPal hosted checkout page.

Website Payments Pro (WPP) allows you to collect and send billing information to PayPal, but this is because WPP is hosted entirely on your website.

We appreciate your feedback and apologize for any inconvenience this may cause,
Russell
MTS"

This is, of course, very frustrating. Our company sells music equipment and sheet music and many of our customers are teachers, students, or parents of students and have one billing address and another shipping address (often a school or dorm). We feel like we have to choose the least problematic issue - either continue to use to Website Payments Standard with the known duplicate entry issue and explain to many of our customers that they weren't charged twice, or go with Express and lose customers who require separate billing and shipping.

I'm sorry, I should also state that when using Website Payments Standard, PayPal DOES provide a way for the customer to modify the address sent from the cart to the PayPal payment page, which Russell from PayPal seems to contradict in his reply.

"Russell from PayPal" is incorrect in his information. Ask to escalate the ticket to a product manager, or someone else better informed.

Thank you DrByte. I will.