10401 check out error

11 Jun 2010, 12:41 PM

#1

eldads

New Zenner

Join Date:: Jun 2010
Posts:: 5
Plugin Contributions:: 0

10401 check out error

Hello,

Does anyone have any idea about this one?

Possible that its because i am using NIS currency ?

I have the log file of my test,

Please help me if you can

Thanks,

Eldad.

11 Jun 2010, 1:42 PM

#2

kuroi

Totally Zenned

Join Date:: Apr 2006
Location:: London, UK
Posts:: 10,475
Plugin Contributions:: 11

Re: 10401 check out error

That message means that the order total is missing. However, I have no idea as to what could cause that.

Kuroi Web Design and Development | Twitter

(Questions answered in the forum only - so that any forum member can benefit - not by personal message)

12 Jun 2010, 8:49 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: 10401 check out error

You have ILS and NIS currencies mentioned in the log, but for some reason it's treating the order as 0.00
PayPal supports ILS but not NIS.
Maybe it's trying to convert NIS to ILS, or maybe to USD, and isn't finding a valid exchange rate, and is thus calculating to 0.00.

.
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15 Jun 2010, 12:09 PM

#4

eldads

New Zenner

Join Date:: Jun 2010
Posts:: 5
Plugin Contributions:: 0

Re: 10401 check out error

DrByte:

You have ILS and NIS currencies ...

Thank you so much Dr. For curing this problem,

I have changed the Default currency at the currencies page in the Admin from NIS to ILS and it solved the problem.

Thank you :)

20 Feb 2011, 7:34 AM

#5

eranariel

Zen Follower

Join Date:: Dec 2010
Location:: NYC
Posts:: 104
Plugin Contributions:: 4

Re: 10401 check out error

Hi,

I am having a similar problem... my default currency is israel shekels. admin -> localization -> currency ... I noticed that I did not define the currency code (only the currency symbol) - I therefore added the "ILS" as the currency symbol, however now all the prices on my site are "zero"...

interesting, however, is that the system allowed me to go to checkout and the sum of my purchase appeared on the paypal express page...

please assist!

Eran

20 Feb 2011, 1:23 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: 10401 check out error

eranariel:

I therefore added the "ILS" as the currency symbol, however now all the prices on my site are "zero"...
See: https://www.zen-cart.com/tutorials/index.php?article=96

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.