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From Log: "unable to set private key"

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21 Jun 2010, 3:28 PM
#1
greenftechn avatar

greenftechn

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From Log: "unable to set private key"

Using Zen Cart 1.39d
I am testing the Linkpoint payment module and getting the standard error message in the browser: :
<We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives.>

I check the debug log from the transaction and see:
Jun-21-2010 02:47:12

Communication Result: 58 - unable to set private key file:

My private key is passphrase protected. Will it work under those conditions, or do I need a non-password-protected private-key file?

21 Jun 2010, 4:19 PM
#2
drbyte avatar

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Re: From Log: "unable to set private key"

The passphrase and private key file are supplied by FirstData, not you.

Setup instructions here: https://www.zen-cart.com/tutorials/index.php?article=298

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

21 Jun 2010, 6:37 PM
#3
greenftechn avatar

greenftechn

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Re: From Log: "unable to set private key"

DrByte:

The passphrase and private key file are supplied by FirstData, not you.

Setup instructions here: https://www.zen-cart.com/tutorials/index.php?article=298

I thought the error message referred to the SSL on the server, not the certificate I downloaded from FirstData. I followed the instructions provided by your link to a "T" before posting. I don't know what I should try next.

21 Jun 2010, 7:31 PM
#4
drbyte avatar

drbyte

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Re: From Log: "unable to set private key"

Yours is the first I've ever seen this with FirstData/Linkpoint and Zen Cart.
I suggest you contact FirstData for tech support.

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

21 Jun 2010, 8:26 PM
#5
greenftechn avatar

greenftechn

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Re: From Log: "unable to set private key"

I downloaded the certificate again and discovered that the one I had on the server contained only the certificate. It was missing the private key. Doh!