Mailbeez After Sales Modules

the current public version 1.5 takes the default review button and review link of zencart.

please drop me a line if you need a more advanced review email

cheers
cord

I don't get a link at least in sim mode where $review_link is:

Thank you for your purchase.

We hope you are pleased with all aspects of your purchase.

If you are, please take a minute to review your purchase.

Multiple times a year we randomly draw a reviewer to receive a $25 gift
certificate.

If there is anything we can do to improve your experience shopping with us,
reply to this email and let us know.

JBJ True Temp Titanium 150 Watt Heater and Controller

Sincerly yours,
Brian @ TB Aquatics

hi brian,

does your template use the review link like e.g.

<a href="$review_link">link to write a review</a>

(had that question before, and it was just a typo in html code)

cheers
cord

mailbeez:

when you run the modules, do you get the list of recipients and can you see in the event log that you run the modules?

Im testing review. don't get the list of recipients, but can see the event log. How to fix it?

Thanks in advance.

hi hara,

hope the Tutorial "Getting started with MailBeez" on
http://www.mailbeez.com/documentation/tutorials/guide-to-getting-started/

helps you to test your installation.

if your list of recipients is empty there are two reasons:

• you have already send all emails to the current result set
• you don't have any customers matching your current set-up

so to send out a review email you need to have orders in your system with an age in the configured timeframe.

for testing you can set the delay to -1 which means: find all orders from now.

so for running a first simulation play around with the timeframe and check the effect with "list recipients".

If you get some customers in that list you can click on "run module" (in simulation mode) and you will receive a copy of what the customer will receive when you switch into production mode.

cheers
cord

Ok now. recipiency email list found. emails sent.

Customer received Review reminder. Problems:

1. Product image not shown.
2. Email page header showing:
   template: mailhive/common/templates/email_txt.tpl

I was searching questions about this but no result. Post here hope can get help. Thanks!

hi hara,

1.) do you have any modifications around handling of product images? check how the image path look like in the source code of the email and how it looks like in your store

2.) that is the path to your template file - there you can remove that hint

cheers
cord

mailbeez:

hi hara,

If you get some customers in that list you can click on "run module" (in simulation mode) and you will receive a copy of what the customer will receive when you switch into production mode.

cheers
cord

Just to save you more confusion: send the 'copy' email to another email address other than one from the system ie: admin@your_site.com a few of us leant the hard way that you don't seem to get HTML copies UNLESS you send it to another (say private) email you own.

Tidy up your Mailbeez templates ie: remove the hints and your away.

Rizla:

Just to save you more confusion: send the 'copy' email to another email address other than one from the system ie: admin@your_site.com a few of us leant the hard way that you don't seem to get HTML copies UNLESS you send it to another (say private) email you own.

Tidy up your Mailbeez templates ie: remove the hints and your away.

That is what I did. No product image shown. I will try mailbez and see.

Rizla:

you don't seem to get HTML copies UNLESS you send it to another (say private) email you own.
there is a FAQ about this on
http://www.mailbeez.com/support/

short version: take an email address with a customer account which is set to "HTML" as email format.

Q: Zen-Cart: All emails are sent in TXT, but not HTML format. How can I change this?

A: Mailbeez on zencart is relying on the zencart mailengine which takes each email address to find out what format the recipient prefers (reverse look-up). If you think all emails are sent in TXT you probably have been testing MailBeez with an email addresse w/o account in your zen-cart

If your zen-cart is configured to send HTML emails you need to set up a customer-account with your CC-email / send-copy-to email and configure this account to receive emails in HTML format.

When using this email address for testing / CC you should now receive the HTML version.

Tutorial how configure Zen Cart to be able to send emails as HTML:
https://www.zen-cart.com/tutorials/index.php?article=113

Re: review

I sent the mail. Now I want to try to send again manually but there is no more recipients email address. How can I get recipients email again to send/run module?

hara:

Re: review

I sent the mail. Now I want to try to send again manually but there is no more recipients email address. How can I get recipients email again to send/run module?

go to configuration > simulation > button "restart..."

that clears the simulation tracking data and you can run the simulation again.

you also find a setting to disable the tracking in simulation mode, usefull when you need to run a simulation a couple of time e.g. to check layout changes.

cheers
cord

I can see product images in List recipients. But no image shown in
Send Test-Mail (received test mail). I'm not sure if recipients can received review email with product image. Please advise.

hara:

I can see product images in List recipients. But no image shown in
Send Test-Mail (received test mail). I'm not sure if recipients can received review email with product image. Please advise.

Hi Hara,

What email client are you using to look at the test mail? Whatever it is, it must be configured to display embedded images AND to display email in HTML.

Typically, webmail services such as gmail and hotmail only partially render HTML...meaning that your emails will show up in these clients as partially text and partially HTML.

Recommend you use Outlook, Outlook Express, or Exchange to test how HTML emails render.

Since your customers will use a variety of email clients, you will need to test your emails in a variety of email clients (gmail, hotmail, outlook, etc) to see how they render in each of these, and then tweak the templates to make them look how you want them to in each of those clients.

In some cases, (like in email clients that render in text only or only partially render HTML) the image simply will not show and there's nothing you can do about it. In that case, tweak the template to look as good as it can in plain text.

This is necessary if you want a professional store because some customers prefer text only email and you will want those emails to look as nice as possible for plain text.

Lastly, you not only have to have your cart set up to send email as HTML, but you must also make sure you have your test client set up in zen cart to receive emails as HTML. If you don't take that step, then nothing else you do will make that email render as HTML.

How do you do that? Search the forum and tutorial for the answer. Again, you must get familiar with basic zen cart functionality and customization in order to be able to correctly configure any mods you install.

Happy Zenning :smile:

Hi everyone,

I installed this mod on zen cart 1.39h and repeated the process like twice, but for some reason I can't find where in the admin panel to open mailbeez. It is not located under Tools. One thing to note is that my admin folder is zc_admin instead of admin and I did change the folder names before uploading.

Would you please let me know what am I doing wrong?

Thanks a lot!

Mady

hi mady,

by default you will find MailBeez under "Tools"

make sure you have copied the zencart specific include files, which will place the menu item in your admin.

does it work?

cheers
cord

mailbeez:

hi mady,

by default you will find MailBeez under "Tools"

make sure you have copied the zencart specific include files, which will place the menu item in your admin.

does it work?

cheers
cord

Yes I have done that exactly and even placed an exception rule in Ceon URI to allow that type of file to run. For some odd reason, I am not seeing Mailbeez under Tools. What else can I check for?

Thanks,
Maddy

when you can't find the menu item the include is not where it should be...

please check again you have this file:

zc_admin/includes/boxes/extra_boxes/mailbeez_tools_dhtml.php

mmadany:

Yes I have done that exactly and even placed an exception rule in Ceon URI to allow that type of file to run. For some odd reason, I am not seeing Mailbeez under Tools. What else can I check for?

Thanks,
Maddy

Ok nevermind.. I feel like a fool now.. I have this add-on "Admin Profiles" that controls which menu items to display and so since this add-on is added recently, Admin Profile decided to not display it until I manually go in and check it off for display.

Thanks a lot Cord!!

I will play around with this add-on all week! Thanks for such a great contribution.

Maddy

Filter: Customer / Price Group Configuration

this addon allows you to control the modules by customer / price group.
E.g. you don't want your reseller to write a review? Simply deactive the review-module for their price group.

Easy drop-in installation and configuration.

more on:http://www.mailbeez.com/documentation/filterbeez/filter_check_group/

cheers
cord