What version of Zen Cart are you using?
v1.3.9b
Has your site been upgraded? When? From what version(s)?
no
What addons have you installed? When?
none
In what ways is your site customized or different from a brand new uncustomized install?
Usual customization to configure to reflect company and products. DB imported from oscommerce site. Shipping modules cloned.
If you're encountering display/layout problems, post your site URL* so it can be seen in action.
http://livefoodsforgood.co.uk
If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).
Unrelated
HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)
Yes
Have you searched the FORUM for your error message or for answers to the question you're asking?
Yes
WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
From first banner upload, presumed "normal" from install.
If this is your first store, have you tested all aspects of transactions before going live?
Yes