PayPal express error (6) Couldn't resolve host 'api-3t.paypal.com'

1 Jul 2010, 6:18 PM

#1

New Zenner

Join Date:: Jul 2010
Posts:: 5
Plugin Contributions:: 0

PayPal express error (6) Couldn't resolve host 'api-3t.paypal.com'

Zen Cart 1.3.8A
PHP Version: 4.4.6 (Zend: 1.3.0)
HTTP Server: Apache/1.3.37 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b

Noticed this morning I am getting the above error regarding not being able to resolve a PayPal host when customers try to use PayPal express? It was working fine last week and nothing to my knowledge has changed on my server. Is there an incompatibility between 1.3.8 and PayPal now?

Thanks
Bill

1 Jul 2010, 7:32 PM

#2

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,691
Plugin Contributions:: 0

Re: PayPal express error (6) Couldn't resolve host 'api-3t.paypal.com'

That sounds like a hosting issue - What does your host say?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

1 Jul 2010, 8:33 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: PayPal express error (6) Couldn't resolve host 'api-3t.paypal.com'

Zen Cart needs to talk to the PayPal servers via external communications, using CURL.
CURL acts like your browser does, asking for the server to supply nameserver lookup results for the URL being accessed.
If your server can't supply that information, the connection cannot be made, and the error message you're seeing is the result of that failure.
The only one who can fix that is your hosting company.
Raise a ticket with them.

.
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1 Jul 2010, 8:48 PM

#4

seamonkey76

New Zenner

Join Date:: Jul 2010
Posts:: 5
Plugin Contributions:: 0

Re: PayPal express error (6) Couldn't resolve host 'api-3t.paypal.com'

My server modified the resolv.conf entries and the issues appear to be resolved now.

Thanks for the direction.