Blank page on inspection during install

29 Jun 2010, 9:46 PM

#1

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Blank page on inspection during install - Windows 2003 Server

MODERATOR NOTE: Thread split from original location here: http://www.zen-cart.com/forum/showthread.php?t=156883

youmna:

Hi David,

I'm having the same problem. I'm installing it on my local machine and I'm using easy PhP. If you founf a solution to the problem could you please share it with us?

Thanks,
Youmna

Evening
I also have the same problem, and have tried using Firefox 3.6.6 and IE 8

Any suggestions ?

Thanks

30 Jun 2010, 1:54 PM

#2

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

Have also tested in Chrome with the same issue/ result
In my case i have directly loaded to my host. I have even tried deleting and re-installing to the host server

30 Jun 2010, 4:55 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

markovich:

In my case i have directly loaded to my host.
Um ... Are you saying you've "directly loaded" to a "Windows 7 Pro" host?
Most puzzling.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

1 Jul 2010, 7:17 AM

#4

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

morning
No, i meant i have directly loaded all the files using Filezilla to my web host, rather than using any tool (as has been referred to in other parts here)

I believe thats the best way to ensure everything loads ?

Thanks

2 Jul 2010, 2:48 AM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

So, your question has nothing to do with Windows 7 Pro?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

2 Jul 2010, 6:50 AM

#6

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

morning
yes it is on subject in that the PC i am using is running Windows 7 Pro

As previous posts, I am running this OS on my home machine, have loaded the files to the host using Filezilla, have run the installation and the process has hung with a blank screen after I accept the license agreement, eventually displaying a blank inspection page ().

I have installed mySQL and easy PHP on the PC but i assume i would not have configured these yet ?
I can confirm my host supports mySQL and PHP

Thanks

2 Jul 2010, 7:01 AM

#7

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

You're misunderstanding how webservers work.
What's the operating system of the webserver you've uploaded the files to? ie: the one which you're trying to access with your browser which is showing this blank screen you're talking about.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

2 Jul 2010, 7:26 AM

#8

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

Ah thanks. Will ask the hosts today

2 Jul 2010, 8:30 AM

#9

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

Morning
Its windows server 2003

Thanks

2 Jul 2010, 11:40 AM

#10

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

Afternoon
My hosts have checked the files and everything seems to have loaded ok.
I have uploaded a file to
http://www.louisekjames.com/zen-cart/test.php
which details the version of PHP we are running

Thanks

2 Jul 2010, 3:47 PM

#11

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

In the /cache/ folder there are several zcInstall log files. What do they contain?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Jul 2010, 10:00 AM

#12

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

Morning
It contains 10 files:
sess_kqdd1d5hhmh7s32n885b1vli32
sess_qehj9diua7f41o5ka1al5h9eo6
sess_ug01cghl5ml40r4qupqi002ss4
sess_9m92c4ok0esnqan9apmb95ll05
sess_94ctj9vk0gau7io2i04ilifbd5
sess_fd9ieuprlh82d2lo74o58j3r11
sess_gcoa7q0d60disl2gvu6a4odst7
sess_r76gsin1ltihl6sm6rdlh5rkt6
sess_rv7cus8l3rn3dnovjck8p75oi5
sess_ug28bmsee8s9ftre348es7k202

Aslo 1 hta access file and an index.php file

Hope that helps ?

3 Jul 2010, 2:55 PM

#13

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

No, it doesn't actually. The zc_install script writes a log file (zcInstallLog_date.log) as it does system inspection, recording what it's done and any problems it finds (zcInstallExceptions_date.log).

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Jul 2010, 3:54 PM

#14

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

Afternoon
Im afraid there isnt a file like that in that location (/cache)
Could it be somewhere else ?

3 Jul 2010, 4:01 PM

#15

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

No, that's where it goes.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Jul 2010, 4:02 PM

#16

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

Edit your /zc_install/includes/installer_params.php file and change the STRICT_ERROR_REPORTING to TRUE

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Jul 2010, 4:08 PM

#17

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

do i need to remove the file and edit it in notepad or dreamweaver , or can i just right click.. ?

3 Jul 2010, 4:11 PM

#18

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank page on inspection during install - Windows 2003 Server

You need to change the contents of the file as it exists on the server.

You have many choices for doing that, but the basic computer skill you need if you're going to work with websites includes downloading it via FTP, then editing it with a reliable text editor (Windows Notepad is a BAD choice, DW is moderately better, Notepad-Plus is a better choice: http://notepad-plus.sf.net ), and then uploading it back to the server again.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Jul 2010, 4:16 PM

#19

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

ok have made that change. Now just try to run it again ?

3 Jul 2010, 4:20 PM

#20

markovich

New Zenner

Join Date:: Jun 2010
Location:: London, UK
Posts:: 20
Plugin Contributions:: 0

Re: Blank page on inspection during install - Windows 2003 Server

ok changes made. re-ran the install and instead of a blank page after the acceptance of terms, i now get:

Warning: installer::test_curl(): It is not safe to rely on the system's timezone settings. You are required to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/London' for '1.0/DST' instead in E:\home\louisekjames\zen-cart\zc_install\includes\classes\installer.php on line 252 Fatal error: Maximum execution time of 60 seconds exceeded in E:\home\louisekjames\zen-cart\zc_install\includes\classes\installer.php on line 252

Whats the next step please ?

Thanks