Blank page on inspection during install

3 Jul 2010, 4:39 PM

#21

Sensei

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Blank page on inspection during install - Windows 2003 Server

Sounds like your hosting company hasn't configured the server's PHP to know the correct timezone setting so it's having to guess, which it doesn't like.

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3 Jul 2010, 4:41 PM

#22

markovich

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Re: Blank page on inspection during install - Windows 2003 Server

HI
Is this something i can override in the tpl_main_page.php ?

3 Jul 2010, 4:42 PM

#23

drbyte

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Re: Blank page on inspection during install - Windows 2003 Server

No. It's a PHP configuration controlled by the server administrator, ie: the hosting company.

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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3 Jul 2010, 4:44 PM

#24

markovich

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Re: Blank page on inspection during install - Windows 2003 Server

Thanks, ok, i'll raise this with them and we can see how we go next week.

Many thanks for your help

Cheers

Mark
London

3 Jul 2010, 4:48 PM

#25

drbyte

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Re: Blank page on inspection during install - Windows 2003 Server

FYI ... as an aside, you'll have a more enjoyable experience with webhosting if you host on a Linux server instead of a windoze server.
Something to consider before you get too far into things.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Jul 2010, 9:53 AM

#26

markovich

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Re: Blank page on inspection during install - Windows 2003 Server

Morning
We have resolved that question but am now getting an error:
Fatal error: Maximum execution time of 60 seconds exceeded in E:\home\louisekjames\zen-cart\zc_install\includes\classes\installer.php on line 252

What could this be ? Anything i can adjust or change ?

Many thanks

5 Jul 2010, 10:43 PM

#27

drbyte

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Re: Blank page on inspection during install - Windows 2003 Server

Part of the installation process is to test whether CURL is working properly, since CURL is used by many internal components to talk to outside servers, such as payment gateways for submitting payment requests to credit card companys, and shipping companies to request live interactive quotes for shipping costs, and currency exchange rate updates, and many more things.
The error you're getting on line 252 is happening when the installer is trying to talk to the https://www.zen-cart.com server via CURL to confirm that CURL actually works on your server. In your case it's taking more than 60 seconds to connect to an outside server. That reveals an ugly problem with your server's configuration, which is going to cause you problems down the road when you try to use payment and shipping services, and other things.
There's no good reason for CURL to take longer than maybe a couple seconds at most. If it's taking longer than 60 seconds to do a simple connection, then your server must be configured wrong or CURL is blocked for some reason and the firewall is configured wrong, or maybe something worse.
Time to get your hosting company involved again.
Or use a more reliable and conventional hosting service.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Jul 2010, 10:56 PM

#28

markovich

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Re: Blank page on inspection during install - Windows 2003 Server

Thanks for the feedback. I'll see what we can sort

6 Jul 2010, 2:27 PM

#29

markovich

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Re: Blank page on inspection during install - Windows 2003 Server

Morning
Have checked and CURL is installed and that the zen-cart.com site can be accessed from the server.

Is there an earlier release of Zen Cart i can try or do you have any other suggestions ?
If this is a stop point then i'll have to drop the whole idea with Zen Cart and go with a competitor product

Thanks

6 Jul 2010, 11:13 PM

#30

drbyte

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Re: Blank page on inspection during install - Windows 2003 Server

Honestly, it really feels like the problem is with the hosting service you're using, and not with Zen Cart.

If you feel that your hosting service is sacred, then maybe an advanced system like Zen Cart, despite its minimal system requirements, isn't for you.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Jul 2010, 8:06 AM

#31

markovich

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Re: Blank page on inspection during install - Windows 2003 Server

Im not precious about my hosting, just wanted to explore all avenues before having to move.
I have spoken to another provider who can deal with most of this for me. I take it you know them as Zen Cart resellers, JS Web ?

8 Jul 2010, 2:11 AM

#32

drbyte

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Re: Blank page on inspection during install - Windows 2003 Server

markovich:

I take it you know them as Zen Cart resellers, JS Web ?While their marketing probably incorrectly calls themselves that, there's no such thing as a legitimate "Zen Cart Reseller", since Zen Cart is free.

You can find several suggested hosting companies by clicking the "Certified Hosts" link at the top of this page.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.