Paypal customers not receiving confirmation e-mail

2 Jul 2010, 4:04 PM

New Zenner

Join Date:: Feb 2010
Posts:: 12
Plugin Contributions:: 0

Paypal customers not receiving confirmation e-mail

I have 2 stores that I upgraded from 1.37 to 1.39d.
One of the stores works fine, but the other one won't send a confirmation e-mail with the download link to the customer for books they buy. What's more, their purchases don't appear in the order list or in their customer history.
I've spent days going through IPN setting and trying to determine what the difference is.
Does anyone have a clue?

TIA, danbug
:unsure:

2 Jul 2010, 4:24 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal customers not receiving confirmation e-mail

When orders placed with the "PayPal Website Payments Standard/IPN" module don't show up in your store, that's a direct result of a problem occurring when PayPal's server cannot talk to your server to tell it about the new order.

Recommended course of action: Click "Remove" on "Website Payments Standard", and click "Install" on "PayPal Express Checkout".
Express Checkout is much more reliable, as it doesn't depend on PayPal's archaic IPN architecture to get orders into your store.

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