FedEx Shipping Mod v.1.4.5.2 issue, Need Help!!

We sell equipments with weight range from 2 lbs to 45 lbs each. Our courier is FedEX and we use the ZenCart v.1.3.9d with FedEx module v.1.4.5.2

Issue with this version are as follow:

1. If the order for 1 or up to 3 units at 38lbs each then the rate from FedEx is correct.

2. If the order for 4 or more units at 38lbs each (with total weight > 150lbs) then we got the very very high price.

We spend over an hour with FedEx this afternoon and unable to resolve this issue.

Example:

We place a test order for (1) item Weight 38lbs ship from zip (77429) to zip (33612) by FedEx Ground with declare value of $4,500; the shipping rate return from FedEx is $46.77 WHICH IS CORRECT.

Then We place another test order for the same item but this time is for (10) units so total weight = 380lbs ship from zip (77429) to zip (33612) by FedEx Ground with declare value of $45,000; the shipping rate return from FedEx is $2,987.82 (which equal to $298 each box).

We could not find why this is happening but seem like if the total weight is over 150 lbs then the rate return from FedEx is INCORRECT. We test the same 10 unit via FEDEX.COM then it's working fine. It's the data coming from ZenCart module that cause the rate differently.

our Configuration of the Shipping/Packaging - maximum is set to 150lbs (which is the FedEx ground maximum requirement)

I hope you have an answer or solution for this issue.

:frusty:

Tru Nguyen

Here is an actual data sent and return from FedEx for rate on (1) Item.

Data sent to Fedex for Rating:

Array
(
[0] => 25
[10] => XXXXXXXXX
[498] => 630xxxx
[8] => TX
[9] => 77429
[117] => US
[17] => 33612
[16] => FL
[50] => US
[75] => LBS
[1116] => I
[1401] => 38.0
[116] => 1
[1529] => 1
[1415] => 4500.00
[68] => USD
[440] => N
[1273] => 01
[1333] => 4
[99] =>
)

Data returned from Fedex for Rating:

Array
(
[0] => 125
[1376] => LBS
[1377] => LBS
[1092] => 5
[1133] => 7
[2399-1] => 3
[1273-1] => 01
[1274-1] => 01
[1090-1] => USD
[1089-1] => 01552
[431-1] => N
[1402-1] => 38.0
[1416-1] => 164.40
[1417-1] => 41.50
[1418-1] => 39.46
[1419-1] => 166.44
[1420-1] => 0.00
[194-1] => FRI
[195-1] => TPA
[409-1] => 09Jul10
[2399-2] => 3
[1273-2] => 01
[1274-2] => 03
[1090-2] => USD
[1089-2] => 06046
[431-2] => N
[1402-2] => 38.0
[1416-2] => 76.90
[1417-2] => 36.18
[1418-2] => 18.46
[1419-2] => 94.62
[1420-2] => 0.00
[194-2] => MON
[195-2] => TPA
[409-2] => 12Jul10
[2399-3] => 3
[1273-3] => 01
[1274-3] => 06
[1090-3] => USD
[1089-3] => 00012
[431-3] => N
[1402-3] => 38.0
[1416-3] => 189.40
[1417-3] => 46.65
[1418-3] => 0.00
[1419-3] => 236.05
[1420-3] => 0.00
[194-3] => FRI
[195-3] => TPA
[409-3] => 09Jul10
[2399-4] => 3
[1273-4] => 01
[1274-4] => 05
[1090-4] => USD
[1089-4] => 01349
[431-4] => N
[1402-4] => 38.0
[1416-4] => 154.10
[1417-4] => 40.87
[1418-4] => 36.99
[1419-4] => 157.98
[1420-4] => 0.00
[194-4] => FRI
[195-4] => TPA
[409-4] => 09Jul10
[2399-5] => 3
[1273-5] => 01
[1274-5] => 20
[1090-5] => USD
[1089-5] => 07173
[431-5] => N
[1402-5] => 38.0
[1416-5] => 54.80
[1417-5] => 34.83
[1418-5] => 13.15
[1419-5] => 76.48
[1420-5] => 0.00
[194-5] => TUE
[195-5] => TPA
[409-5] => 13Jul10
[2399-6] => 3
[1273-6] => 01
[1274-6] => 90
[1090-6] => USD
[431-6] => N
[1402-6] => 38.0
[1416-6] => 18.01
[1417-6] => 34.69
[1418-6] => 3.60
[1419-6] => 49.10
[3058-6] => 3
[1992-6] => 0.00
[2399-7] => 3
[1273-7] => 01
[1274-7] => 92
[1090-7] => USD
[431-7] => N
[1402-7] => 38.0
[1416-7] => 18.01
[1417-7] => 32.36
[1418-7] => 3.60
[1419-7] => 46.77
[3058-7] => 3
[1992-7] => 0.00
[99] =>
)

This is an actual data sent to and return from FedEx for rate on (10) items.

Data sent to Fedex for Rating:

Array
(
[0] => 25
[10] => XXXXXXXXX
[498] => 630xxxx
[8] => TX
[9] => 77429
[117] => US
[17] => 33612
[16] => FL
[50] => US
[75] => LBS
[1116] => I
[1401] => 380.0
[116] => 9
[1529] => 1
[1415] => 45000.00
[68] => USD
[440] => N
[1273] => 01
[1333] => 4
[99] =>
)

Data returned from Fedex for Rating:

Array
(
[0] => 125
[1376] => LBS
[1377] => LBS
[1092] => 5
[1133] => 7
[2399-1] => 0
[1273-1] => 01
[1274-1] => 01
[1090-1] => USD
[1089-1] => 01551
[431-1] => N
[1402-1] => 380.0
[1416-1] => 1497.20
[1417-1] => 405.99
[1418-1] => 359.86
[1419-1] => 1543.33
[1420-1] => 0.00
[194-1] => FRI
[195-1] => TPA
[409-1] => 09Jul10
[2399-2] => 0
[1273-2] => 01
[1274-2] => 03
[1090-2] => USD
[1089-2] => 06045
[431-2] => N
[1402-2] => 380.0
[1416-2] => 680.20
[1417-2] => 356.36
[1418-2] => 163.21
[1419-2] => 873.35
[1420-2] => 0.00
[194-2] => MON
[195-2] => TPA
[409-2] => 12Jul10
[2399-3] => 0
[1273-3] => 01
[1274-3] => 06
[1090-3] => USD
[1089-3] => 00011
[431-3] => N
[1402-3] => 380.0
[1416-3] => 1592.20
[1417-3] => 442.38
[1418-3] => 0.00
[1419-3] => 2034.58
[1420-3] => 0.00
[194-3] => FRI
[195-3] => TPA
[409-3] => 09Jul10
[2399-4] => 0
[1273-4] => 01
[1274-4] => 05
[1090-4] => USD
[1089-4] => 01348
[431-4] => N
[1402-4] => 380.0
[1416-4] => 1436.40
[1417-4] => 402.28
[1418-4] => 345.42
[1419-4] => 1493.26
[1420-4] => 0.00
[194-4] => FRI
[195-4] => TPA
[409-4] => 09Jul10
[2399-5] => 0
[1273-5] => 01
[1274-5] => 20
[1090-5] => USD
[1089-5] => 07172
[431-5] => N
[1402-5] => 380.0
[1416-5] => 505.40
[1417-5] => 345.81
[1418-5] => 120.27
[1419-5] => 730.94
[1420-5] => 0.00
[194-5] => TUE
[195-5] => TPA
[409-5] => 13Jul10
[2399-6] => 3
[1273-6] => 01
[1274-6] => 90
[1090-6] => USD
[431-6] => N
[1402-6] => 387.0
[1416-6] => 180.27
[1417-6] => 2864.61
[1418-6] => 36.09
[1419-6] => 3008.79
[3058-6] => 3
[1992-6] => 0.00
[2399-7] => 3
[1273-7] => 01
[1274-7] => 92
[1090-7] => USD
[431-7] => N
[1402-7] => 387.0
[1416-7] => 180.27
[1417-7] => 2843.64
[1418-7] => 36.09
[1419-7] => 2987.82
[3058-7] => 3
[1992-7] => 0.00
[99] =>
)

As you can see the return rate for (10) unit are [1419-7] => $2987.82 which should have been $467.70 . I do not know why there is such a huge different and FedEx have no idea also.