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Gift Certificate Does Not Require Payment Method

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9 Jul 2010, 6:00 PM
#1
custombooks avatar

custombooks

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Gift Certificate Does Not Require Payment Method

During checkout, I have discovered a circumstance when I apply a lesser Gift Certificate amount than the total purchase, checkout allows me to Confirm My Order when full payment has not been met. In other words, I am NOT prompted for a payment method when the Gift Certificate apply amount is close to the order total. This means an order can be completed without full payment.

Gift Certificate balance: $100
Order Total: 64.58
Apply Amount: $64.50
Confirm Order Total: $0.08

On the other hand, if the Gift Certificate Apply Amount is only $50, checkout DOES prompt for an alternate payment method.

What is the "leeway" on lacking full payment with Gift Certificates for order completion?

Using Zen Cart 1.39d

10 Jul 2010, 2:34 PM
#2
ajeh avatar

ajeh

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Re: Gift Certificate Does Not Require Payment Method

What Payment methods do you have installed?

When you get to the checkout_confirmation page, what do you see for the Payment Method?

10 Jul 2010, 2:42 PM
#3
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custombooks

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Re: Gift Certificate Does Not Require Payment Method

Payment modules installed:
Credit cards
Checks/Money Orders

PayPal Express is also installed (displayed on payment page) but it is not configured yet. I still have to set up the API credentials. Is that the problem?

The catch is I have another website with the same domain name using PayPal and I am not yet ready to make my ZenCart site "live."

10 Jul 2010, 2:45 PM
#4
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Re: Gift Certificate Does Not Require Payment Method

On the checkout confirmation page, under Payment Method, it is totally blank...

10 Jul 2010, 3:41 PM
#5
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ajeh

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Re: Gift Certificate Does Not Require Payment Method

So far I cannot reproduce this as it always asks for a payment method when my Apply Amount is lower than the order ...

Are you using any add ons related to the checkout?

10 Jul 2010, 4:23 PM
#6
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custombooks

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Re: Gift Certificate Does Not Require Payment Method

Ahh, it must be the local sales tax mod...I did some more testing. I only charge local sales tax for in-state purchases. When I change the shipping address to out-of-state, I always get prompted for payment method. When I have an in-state shipping address, I don't get prompted for payment method if the Gift Certificate amount is less than the total order amount. Where do I go from here? What do you suggest?

10 Jul 2010, 4:40 PM
#7
ajeh avatar

ajeh

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Re: Gift Certificate Does Not Require Payment Method

Are you using the Order Total module Tax ot_tax or something else?

10 Jul 2010, 4:58 PM
#8
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custombooks

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Re: Gift Certificate Does Not Require Payment Method

No, my only mods are Links Manager, X-sell and Local Sales Tax. Do you want me to PM my website address to you, and a test account ID/password, so you can duplicate this situation?

10 Jul 2010, 9:03 PM
#9
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ajeh

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Re: Gift Certificate Does Not Require Payment Method

I forgot to ask you what version of Zen Cart are you using and is it a clean version or an upgraded site?

10 Jul 2010, 9:54 PM
#10
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custombooks

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Re: Gift Certificate Does Not Require Payment Method

I'm using Zen Cart 1.39d - very recent upgrade from 1.38a...

10 Jul 2010, 10:13 PM
#11
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ajeh

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Re: Gift Certificate Does Not Require Payment Method

Let me try another fresh install but so far, I cannot repeat this issue in v1.3.9d but I need to make sure I didn't add an update to my version ... :smile:

10 Jul 2010, 10:37 PM
#12
ajeh avatar

ajeh

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Re: Gift Certificate Does Not Require Payment Method

Well good news ... I cannot repeat it ... bad news ... I cannot repeat it ... :blink:

Either you have an odd configuration or you have a bad upgrade on the files on the server ...

A few methods to test this:

1 change to Classic Template ... does it still happen?

2 go to each Module for Payment, Shipping and Order Totals and edit each to save the current settings to NotePad and then do a REMOVE, INSTALL and reconfigure them ... does it still happen?

3 install a test directory with a clean Zen Cart v1.3.9d and make a test database with a copy of your database and run the Upgrade Database only on the test database ... does it still happen?

4 install a test directory with a test database with the demo products and see if you can recreate the problem ... does it still happen?