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Help! Authorize.net SIM offsite processing missing shopping cart content

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12 Jul 2010, 9:21 PM
#1
tamamade avatar

tamamade

New Zenner

Join Date:
Jul 2010
Posts:
1
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0

Help! Authorize.net SIM offsite processing missing shopping cart content

Hi, all, I'm still using zencart 1.3.8a. Just setup authorize.net SIM 2 days ago, and all setup was done after reading the tutorials here at zen-cart.com. I chose offsite processing since I don't have a SSL certificate so the customer has to enter their credit card info at Authorize.net's secure server. Curiously, when a customer places an order now, authorize.net send me a confirmation email with the customer's details(name, address, phone number) and telling me the transaction's been approved. However, I have no idea what the customer just ordered. I only know the total amount charged, that's it. I read the "order information" field on the receipt email, it just has 2 items listed. The "invoice #" is always empty, and the "Order information" just says "Website purchase from *****.com". This is very embarrassing since I don't want to bug each and every customer what they've just ordered from me! Could someone tell me what was wrong? I set up everything according to the tutorial, and the "return/receipt URL" at authorize.net's account configuration page was left empty according to the instruction.

I'll be very very grateful for any info you guys kindly provide. Thanks!

14 Jul 2010, 4:16 AM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
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Re: Help! Authorize.net SIM offsite processing missing shopping cart content

If you're only just now setting up a payment gateway, I'm unclear why you're setting up such a new store using an old version of Zen Cart.

Plus, it appears as though you've not actually done a test purchase yourself to see what happens after the customer returns from Authorize.net. It's important that the customer returns correctly and that they see the checkout-success page on your store. If they don't, then YOU will not get the order saved in your admin area, and thus you will not know what the customer ordered.

You haven't indicated:

  • what the customer sees after leaving authorize.net
  • what they see on the checkout-success screen (or if they see it at all)
  • any errors occurring on your store ( https://www.zen-cart.com/tutorials/index.php?article=82 )
  • list of addons you've installed
  • all the other questions listed on the "Posting Tips" section of the page when you click the Reply button below: