Customer log in

My customers can not log in. I have recently had my SSL installed and a dedicated IP address added to my site and now customer log in is not working. What am I missing?

Have a link?

What version Zen Cart?

What version php?

~Melanie

test this
go to admin>configure>Sessions:
Recreate Session set it to False

ie can have some problems, after a while test it, you may be able to tern it on again

tell us if this worked for you

eVelt:

test this
go to admin>configure>Sessions:
Recreate Session set it to False

ie can have some problems, after a while test it, you may be able to tern it on again

tell us if this worked for you
**
DO NOT DO THIS.**

This causes an insecurity whereas shoppers can access each other's cart and accounts.

~Melanie

sorry i did not know that:blush:

test your login in Firefox tell us if it goes thru
also try to disable the ssl and see how your store acts

Thank you Melanie

I am running zen cart 1.3.9d

https://www.imiqpaddlesports.com/shop is my

and I am running Version 5.2.13 of PHP

After further investigation it the login issue. It only occurs when you try to login from the login at the top of the pages. if you come through as a new customer, no problem and if you come through the checkout then also no problem.

regards

Cam

it does not work on either Firefox of IE.

First thing, this below needs fixed. Your login page has an unsecured element loading.

<script type="text/javascript" src="[B]http:[/B]//info.template-help.com/files/ie6_warning/ie6_script_other.js"></script>

~Melanie

Thank you... where did you find this script? I don't seem to be able to find it? to be honest I don't think it is required to load?

I found it in the source....

In your Admin, Tools >> Developers Toolkit you can search for it

~Melanie

Thank you... found it and will change it...

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
Timestamp: Wed, 14 Jul 2010 12:33:59 UTC

So on my login page there is an error when loading in IE8.

Message: 'document.login.email_address' is null or not an object
Line: 445
Char: 39
Code: 0
URI: https://www.imiqpaddlesports.com/shop/index.php?main_page=login

This does not appear in Firefox. I am perplexed as to how the Login emaila_address is Nul?

**** EDITED *** Never ever post in a forum, email, newsletter etc. the zenid or zenAdminID or you will be doomed!!** :eek:

Thank you my mistake... but I am still learing the ropes... guidance is alwasy appreciated.

anyone have any solution to my problem? I am rather stuck.