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problem with Paypal Express 1.3.9d

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27 Jul 2010, 4:26 PM
#1
au2103 avatar

au2103

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problem with Paypal Express 1.3.9d

I have updated to the newest 1.3.9d.
But I still have problem with Paypal Express

May customers who are saying they cannot check out. with following message

1.) Address is not confirm, please try again. (while their shipping address in their paypal account is a confirmed address.)

2.) When they check out, they get kick back to the "sign in" screen.

Is there any similar problem with anyone who use paypal express?

28 Jul 2010, 6:09 PM
#2
au2103 avatar

au2103

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Re: problem with Paypal Express 1.3.9d

additional information. I also have customers telling me that Paypal saying their address is not confirm

But they are from outside of US. and I believe all address oustside of US are unconfirmed. I checked with paypal. My account does accept all payment even with unconfirm address.

So I am not sure if there is some kind of step i am missing to let customer with unconfirm international address to pay with paypal express?

28 Jul 2010, 6:14 PM
#3
badarac avatar

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Re: problem with Paypal Express 1.3.9d

There is a setting in the Paypal module to require confirmed addresses. Set it to no

Express Checkout: Require Confirmed Address
Do you want to require that your (not-logged-in) customers use a confirmed address when choosing their shipping address in PayPal?
(this is ignored for logged-in customers)

Yes
No

23 Aug 2010, 11:20 PM
#4
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Re: problem with Paypal Express 1.3.9d

badarac:

(this is ignored for logged-in customers)

I'm in the process of upgrading from 1.3.8 to 1.3.9f and this appears new. How can I make it require confirmed address for logged in customers as well?

23 Aug 2010, 11:41 PM
#5
drbyte avatar

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Re: problem with Paypal Express 1.3.9d

cstdenis:

I'm in the process of upgrading from 1.3.8 to 1.3.9f and this appears new. How can I make it require confirmed address for logged in customers as well?
It's not new. Nothing's changed with that logic since v1.3.7 when it was added.

30 Aug 2010, 3:04 AM
#6
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Re: problem with Paypal Express 1.3.9d

badarac:

There is a setting in the Paypal module to require confirmed addresses. Set it to no

Express Checkout: Require Confirmed Address
Do you want to require that your (not-logged-in) customers use a confirmed address when choosing their shipping address in PayPal?
(this is ignored for logged-in customers)

Yes
No

I got this erorr regardless of the setting. I finally gave up out of frustration and use Paypal Standard instead. I have users getting bounced right back to the login page. It just kept redirecting over and over.