White Blank Screen

EVerything was fine until a while ago, then out of the blue when going to the website https://www.princesscarebeauty.com am now only getting a blank white screen, unable to access admin as well. Have read the Tutorial on 'blank screen' but unable to figure it out.

Any help would be appreciated, now new files have been uploaded for the last few months so it just suddenly happened a while ago.

So, what's in the debug logs? https://www.zen-cart.com/tutorials/index.php?article=82

[QUOTE=DrByte;915101]So, what's in the debug logs? https://www.zen-cart.com/tutorials/index.php?article=8

How do you Turn on debug logging to store errors to a log file? Went to Cpanel and not sure how to do it.

The article I referenced above tells you the answer to that question

DrByte:

The article I referenced above tells you the answer to that question

Yeah, i must be a bit a slow as I'm just not getting, already read it before posted thread. I guess there's just a few steps which weren't mentioned. I think i need the 'How to for Dummies version'

a) Turn on debug logging to store errors to a log file
--older than 1.3.9--
Install the Debug Error-Logging Utility (note: this is ALREADY installed in v1.3.9x)
Click {here} to download it. (note: it's already installed in v1.3.9x)

If you're dealing with blank admin pages, for the upload destination, substitute the /admin/includes/extra_configures folder instead of /includes/extra_configures where mentioned in the instructions.
--older than 1.3.9--

**The debug tool will create files in your /cache/ folder**, named "myDebug-xxxxxx.log" (or "myDebug-adm-xxxxxxx.log" if they are from the admin side).
You'll want to read the contents of these files to see what the actual PHP errors are.
Then search this FAQ area for your error message and/or see the "Dealing with Error Messages" section, below ...

Here's a quote from it if it helps.

Kenichi:

Here's a quote from it if it helps.

Okay, done everything it said, downloaded, unzipped and then uploaed the enable_debugging file in right directory but how do i get it to work.

unable to complete following step:
5. Open the latest /cache/myDEBUG-xxxxxxx.log file to see the list of any PHP errors that occurred while the page/test was running

Went to Cache and cannot find the file it refers, have opened website as instructed to suppossedly trigger it, but it still not working.

Do i have to do something, click something to get the debugging to work so the cache file will be created and can finally review the error report?

Please advise -

Make sure that when you view the /cache in your FTP program that you refresh it to see the latest files ...

Went to Cpanel again today and looked for the cache/myDEBUG-xxxxxxx.log file, still not there. Am not using FTP but accessing my Cpanel - would that make any difference, if not then why am i still unabel to see the mydebugxxxxxx.log.file?

Done everything i'm suppossed, like i said, it seems there is a step missing in the tutorial telling you how to actually get the debug to actually start to work once you've uploaded all the necessary files as directed. This was the problem i was having at the beginning before posting and still am having. Just doesn't tell you how it should start to work.

Any advise would be much appreciated.

The MyDebug-xxxxx.log files are only generated IF a PHP error is triggered AND the /cache/ folder is writable.

If your blank pages are a result of something broken in your site like a syntax error in a language or template file (those are the most common cases), then the MyDebug logs will be created.

If your blank pages are a result of something being installed improperly and breaking the autoloading functionality of system components or addons (perhaps addons not fully uploaded properly), then it's very possible that the debug-logger can't help you there because it can't get loaded in time to report the problem for you.

Best solution for your peculiar situation is to compare all the files on your server against either a backup from when the site was working fine before, or a clean install of fresh Zen Cart files. This method is discussed here: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues ... and is the method I use anytime I'm trying to track down something that just can't be explained any other way. It usually exposes the culprit fairly quickly.

If you're using an old version of Zen Cart that was vulnerable to some security problems, then maybe you've been hacked, in which case you definitely need to go through the compare process to clean things up. The broad list of recovery steps is here: http://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

HI Dr. Byte,

Thank you for your reply.

We have uploaded to the latest version of ZenCart but you might be right, we have been hacked.

Just to cover one final avenue, how do you confirm again if the cache folder is writeable eg, check permissions and change them as necessary?

Best regards

https://www.zen-cart.com/tutorials/index.php?article=9