Gift certificates redeeming in Admin but not for customer...

7 Aug 2010, 1:45 PM

Zen Follower

Join Date:: Dec 2008
Location:: San Fran
Posts:: 382
Plugin Contributions:: 0

Gift certificates redeeming in Admin but not for customer...

I have an issue with my customers not seeing the subtraction of gift certs in their cart or their order total... but I do see the cert redeemed in my admin.

Any idea why these certs wouldn't be redeeming for my customers? I do have the combination discount mod installed, do you think that could be related to this problem?

7 Aug 2010, 4:08 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Gift certificates redeeming in Admin but not for customer...

Redeeming the gift cert ONLY increases their gift-cert balance.
Customers have to specify how much of their gift certificate balance they want to apply to their purchases, and they do that during checkout.

On your store, there's an "Information" sidebox, with a "Gift Certificates FAQ" link. You should read the information there.

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