Orders not being logged in store

Hi there everyone,

Recently, one of our client's carts began acting in a strange way. When a person places an order now, they're forwarded to paypal, they pay and then they see the thanks page back at the cart. The difference is that now the order doesn't show up in the shopping cart. It's as if it was never made. Even the thanks page has a blank order number. There's no record of it anywhere.

Where might I start trying to find the problem here? We've made test orders and we're not finding any errors and only the blank order number to show that something might be amiss.

Any thoughts on the matter would be greatly appreciated.

thanks,
json

What version of Zencart ?

Which Paypal, IPN or Express (Express is strongly recommended) ?

Who's your host ?

Your problems are a result of using the older-technology "IPN" module for PayPal. That module works with PayPal's oldest technology which depends on waiting for PayPal to notify your server of the completed payment before it will show in your store. If it's working right, that should happen before the customer gets back to your site. But, if anything goes wrong in that process, the order won't show. There are a ton of things you can do to try to troubleshoot the problem: http://www.zen-cart.com/wiki/index.php/PayPal

Or, you can save yourself from depending on that process by simply clicking "Remove" on the PayPal IPN module, and click "Install" on the Express Checkout module and configure it according to the instructions: https://www.zen-cart.com/getpaypal

**Thanks very much for your reply Dr. Byte , we have enabled paypal express and set it up in her account but during testing have run into a problem. Upon clicking pay while at the paypal site we are presented with the error below.

Warning:** reset() [function.reset]: Passed variable is not an array or object in /home/content/*/html/shop/includes/modules/order_total/ot_tax.php on line 38

Warning: Variable passed to each() is not an array or object in /home/content/*/html/shop/includes/modules/order_total/ot_tax.php on line 39

Warning: Cannot modify header information - headers already sent by (output started at /home/content/B/e/a/Beastly/html/shop/includes/modules/order_total/ot_tax.php:38) in /home/content/*/html/shop/includes/functions/functions_general.php on line 44**

We are having problems trouble shooting any thought on what could be causing this would be greatly appreciated.

schwimwastaken
**

Update:

After careful scanning of the error we saw it mainly had to do with shipping and payment so we installed the <b>1.3.7 patch </b>
This has fixed the error and all processed through correctly using the API payments for paypal.

thank you very much for your time, hopefully this will save someone else time as well :)

schwimwastaken
~Jason

Redcinamn:

After careful scanning of the error we saw it mainly had to do with shipping and payment so we installed the <b>1.3.7 patch </b>
:shocking:

Unless you do a LOT more patching or upgrade to 1.3.9e, you are in for a very rough ride. There were MANY security updates in 1.3.8 and enough updates in 1.3.9 to warrant an upgrade as soon as possible.:yes:

You are doing your client no favors by leaving them on an obsolete unsupported version which has many known bugs.