Order Details Missing

Hello community I am posting this to see if I can determine what is causing this bug. It may not be a bug in Zen, however I have been unable to locate any useful information to begin trouble shooting.

First off here is the details about the environment. This installation is running on Zen 1.3.9d. This was updated from 1.3.9b.

Addons that have been installed include these from software guy, quantity discounts, big spender, and discount preview. In addition Simple SEO URL's, Zen Lightbox, Google Analytics, recaptcha have also been installed.

This cart is running the elegance theme from 12leaves. It can be probed at http://bodyandhealthessentials.com/store. This is not production yet. Feel free to poke around and see what I am missing.

Here is the bug in detail. Customers can sign up, browse, order, and complete checkout. When an order is placed emails are sent to the admin and customer email address with all the pertinent information.
Everything looks normal and acts just like it should.

Except, when logged into the user account and an attempt is made to review a previous order. The order numbers show up in the myaccount section, however all of the details are missing. No line items, no amounts or ship to addresses. There is even a warning shipping address is missing message.

This is only on customer facing order detail pages. Admin order details are fine. Email order information is normal.

I don't really know where to begin to look to solve this as everything my search attempts have revealed are for missing orders in admin or duplicate issues or Paypal related.

We do not use paypal, and our only payment method is the builtin Zen CC app for offline processing. The test order method with card number 4111111111111111 and any forward expiration date allows us to post test orders.

I'm stumped any ideas community experts?

It's probably not a bug,since it hasn't been reported before, and the 1.3.9 updates didn't touch that area, I don't think.

I would guess you have a corrupted file or have improperly edited a file. Have you changed anything in tpl_account_history_info_default.php, or is that file in your template override folder ? You might try extracting that file from the Zencart zip file and re-uploading it.

Unless you are talking of the Free Charge Card, offline CC was removed with the move to 1.3.9. Perhaps you have some other "items" lingering behind after the upgrade.

Thanks for the reply's guys. I have pushed the newest version of account_history_default.php which made not diff. that file has a last mod date of 2007. We had not edited that from the default template and the template we are using does not have an override.

It's really weird. I mean we can click on the all orders link and the overview works fine. all the amounts, numbers of products, is right on the money. Click on the order details, and the order date, quantity, product name etc are all missing.

Get this....the status updates show fine I can show the order as shipped and the customer will get an email regarding the status update.

Then the Billing and shipping addresses are missing from the order details as well. Arrrghhhhhh :)

Steps taken to trouble shoot thus far. disabled SimpleSEO addon. commented out html_output.php section for SimpleSEO. Checked for modified order_total files.

As I think back this cart may have had it's roots in 1.3.8 having been upgraded along the way.

tpl_account_history_info_default.php was uploaded. Typo!

Are the following files still clean originals, or have they been altered by addons or customizations?

/includes/classes/order.php
/includes/modules/pages/account_history_info/header_php.php
/includes/templates/YOUR_TEMPLATE/templates/tpl_history_info_default.php

I just upgraded to 1.3.9h from 1.3.8 on the weekend and everything works great (so far) EXCEPT in the admin area, all the Customer information before Telephone Number is missing. All the information is in the confirmation e-mail - just not on this page - and it's all the entries before the upgrade too. I checked all the files listed on this page and don't see anything I'm missing. Help?

I did figure this out. It wasn't easy to find (at least for my poor old bald head) but it turned out to be a PHP issue. Once I got the site moved to a PHP 5 box, everything was tickety-boo. Hopefully this note will save someone else a little digging.

I am having the exact same issue with my version of 1.3.9 the info on the "view order is missing, including the order date at the top, also am having a problem where i could not get taxes in the state of PA to show up, Used zencart lots of times in the past and never really had an issue setting up tax zones and am not sure if these are related?

Are the following files still clean originals, or have they been altered by addons or customizations?

/includes/classes/order.php
/includes/modules/pages/account_history_info/header_php.php
/includes/templates/YOUR_TEMPLATE/templates/tpl_history_info_default.php

I have checked these 3 files and no changes to data, i will now look at the order steps, any help would be appreciated

thanx
Mike

Ok so i straigtened this out and seems to be working now! was deffinatly some of my code in the tpl_header file, unfortunatly i cant share, cause i was screwin around and somehow killed the whole file, but i would look in your common folder to start if the other files listed are fine

After replacing everything, i find the problem is putting the cart totals in the header file that make all the shipping info and date dissappear.

<li class="cartCountTotal">My Cart: <span class="style1"> <?php echo $_SESSION['cart']->count_contents(); ?>  items   <?php $header_cart = $currencies->format($_SESSION['cart']->show_total()); echo $header_cart; ?> </span> <br class="clearBoth" /> </li>

is this something that changed on 1.3.9? ive done this in the past and had no problems.

any help on how to get the cart info into header without conflicts would be greatly appreciated.

andrewmackay:

I did figure this out. It wasn't easy to find (at least for my poor old bald head) but it turned out to be a PHP issue. Once I got the site moved to a PHP 5 box, everything was tickety-boo. Hopefully this note will save someone else a little digging.

Andrew, was it simply running it on PHP5 that made the difference? I have the exact problem as your screengrab, but I am running on php 5.2.1 already. I cannot figure out why the shipping/billing info is not being displayed.

nevermind. i didnt realize the new zencart requires php 5.3. Looks like i gotta upgrade from 5.2

jrlooney:

nevermind. i didnt realize the new zencart requires php 5.3. Looks like i gotta upgrade from 5.2
While it's not a bad idea to upgrade to the latest version of PHP if the rest of the software on your site can handle it, there's also this temporary workaround in the meantime: http://www.zen-cart.com/forum/showthread.php?p=953964#post953964