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not getting emails when a customer uses Contact Us on my site hosted at GoDaddy

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19 Aug 2010, 9:25 PM
#1
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rlm5150

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not getting emails when a customer uses Contact Us on my site hosted at GoDaddy

Hello,

I had tested my site before going live fairly heavily. I noticed last night that I am not getting emails when a customer uses Contact Us. It was working during my testing, prior to taking this site live.

No error messages are displayed: "Your message has been successfully sent." is displayed so users believe they are sending me messages.

I verified that the welcome email is being sent on new account generation. And I can send an email to a customer from the admin.

I am running 1.3.8a

How do I enable debugging? Where should I begin? I don't feel comfortable upgrading to 1.3.9 until I know everything is working.

Hosted by GoDaddy, using SSL from GoDaddy, Shared Linux account.

PHP 5.2.8, MySQL 5.0.91

Email transport is set to PHP

I have tried changing the email address.

I installed 1.3.9e in another subdomain and tested. I get the email sent from that instance. I compared all email setting between these two instances and they match except where new features are listed for the new version.

Thanks,

Rod

20 Aug 2010, 2:40 PM
#2
rlm5150 avatar

rlm5150

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Re: not getting emails when a customer uses Contact Us on my site hosted at GoDaddy

Well, I got it working again. Not sure why though.

I changed the email address in the Email Options. That's all. The account I was using is valid and I use it for other purposes, so I don't know why it wasn't working.

Rod