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Forums / General Questions / Download links suddenly leading to "page not found" message

Download links suddenly leading to "page not found" message

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Started by lindeeg on 23 Aug 2010, 1:06 AM · Views: 751

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23 Aug 2010, 1:06 AM

lindeeg

New Zenner

Join Date:: Aug 2010
Posts:: 46
Plugin Contributions:: 0

Download links suddenly leading to "page not found" message

Zencart 1.3.9d

I'm experiencing this problem - "file not found" message when downloading a product.

The products are in the download folder, the files all have green buttons, the time is set to 365 days and 10 downloads. Some of the products are free and some not.

I just sent out a newsletter to 2300+ subscribers and I'm being bombarded with "it won't download" - all these were tested in the past 2 days and worked fine. The cart just went live.

Any ideas?

http://LindeeGEmbroidery.com/shop/
Lindee

23 Aug 2010, 2:44 PM

lindeeg

New Zenner

Join Date:: Aug 2010
Posts:: 46
Plugin Contributions:: 0

Re: Download links suddenly leading to "page not found" message

Some additional information: this seems to be a random/intermittent thing. I created an order for myself and sometimes I got the error and sometimes it successfully downloaded - even on the same product.

Still not sure why - could it have to do with traffic? My site wasn't being hit by more than a dozen people at a time so I don't think so. Site is hosted by GoDaddy.

I hope someone can shed some light on the cause and the cure!

Thanks, Lindee