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HELP! Free Zen Charge not working since upgrade

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23 Aug 2010, 3:33 PM
#1
kimhuff avatar

kimhuff

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HELP! Free Zen Charge not working since upgrade

HELP! I just upgraded from 1.3.8a to 1.3.9f and for some reason the Free Zen Charge Card is enabled but when you check out it doesnt take your credit card number? We just sent out our notices about taking orders so I need to get this up ASAP.

The URL in question is http://www.starbaseindy.com

Any suggestions?

Thanks,

Kim

23 Aug 2010, 3:57 PM
#2
drbyte avatar

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Re: HELP! Free Zen Charge not working since upgrade

Um ... the "freecharger" module (aka "Zen Cart Free Charge Card") is used only for checking out a cart whose total is 0.00 ... ie: "free".
It wouldn't have any need to take a credit card number. Hence the reason why it doesn't.

23 Aug 2010, 4:30 PM
#3
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Re: HELP! Free Zen Charge not working since upgrade

Well, that would make sense. I dont see the one I used in the past. I think it was just called credit card. Any thoughts?

23 Aug 2010, 4:57 PM
#4
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Re: HELP! Free Zen Charge not working since upgrade

The "Offline Credit Card" module was removed for PCI reasons. If you want to assume the risks of passing partial card numbers in clear text over email, you can use the old module, or you can try the Manual Card module in the Addons area.

24 Aug 2010, 12:16 PM
#5
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Re: HELP! Free Zen Charge not working since upgrade

I've just installed 1.3.9f in a test site. I'm using 1.3.9d, in which I was able to install the old cc module, and it's working as usual. However, when I tried to install it in 1.3.9e following the same steps, I was not able to do it (and then I decided to stay with 'd'). I still haven't tried with 'f'.

My point is: Why not let the people installing zen cart, (that is, us), decide if we want to use the cc module or not (without having to install it)? Yes, I know, you always had to 'install' it any way, but it was there, a click away, nothing like now, that it can be a struggle, or even not possible by design or some other reason. :(

It is fair and commendable of the developers to inform us of the PCI issues, however, we are kind of grown up people able to take the decision of using or not the old payment module. Right?

Does anybody know if the old cc module can really be installed back into 1.3.9f, and where to find the information to be able to do it?

Anticipated thanks for any help.

24 Aug 2010, 1:33 PM
#6
drbyte avatar

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Re: HELP! Free Zen Charge not working since upgrade

Bubblegum:

It is fair and commendable of the developers to inform us of the PCI issues, however, we are kind of grown up people able to take the decision of using or not the old payment module. Right?
Yup. The same kind of grown up people that assume that simply clicking "Install" on the module somehow magically takes money from the customer's card and stuffs it immediately into the grown up's bank account, without any need for merchant account or even service charges. Let alone have any idea what PCI even means!
If nothing else at least it's an IQ test to see whether you deserve the chance to shoot yourself in your own foot. :blush:
(My comments are not meant as a personal dig at anyone. They are general statements, applied to a broad assortment of folks who make assumptions and wish the software would cook dinner for them too.) No offense intended.

24 Aug 2010, 3:25 PM
#7
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Re: HELP! Free Zen Charge not working since upgrade

You could just ignore Doc's comment and use the Ceon Manual Card add in instead of the formerly standard one. But better yet might be to start using Paypal instead of accepting cards yourself.

Rob

24 Aug 2010, 4:48 PM
#8
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Re: HELP! Free Zen Charge not working since upgrade

First, let me say that the module I had with my 1.3.8a did work with the 1.3.9f. The only reason we wanted to use it was because our new gateway will not be setup until Friday or Monday and we need to have a way of taking credit cards. We have an SSL and we delete the CC information from the database within hours of receiving the order.

Having said that, I too feel it is important to run PCI Compliant and I spent a great deal of time to make sure my server was PCI Compliant.

Kim

25 Aug 2010, 2:19 AM
#9
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Re: HELP! Free Zen Charge not working since upgrade

Kim, thanks for the tip on the module working in 'f', and thanks rstevenson for the tip on the Ceon module. I'll look now into both possibilities.

Just like Kim, we delete the credit card information from the database, (in our case, minutes after we receive the order). That's in addition to the fact that the numbers are not all included in the db to start with, and that we don't keep the information anywhere in written format because we destroy it.

If there is no information to steal, no information can be stolen.

We have decided to process manually credit cards because that has proven to allow us to avoid fraud very effectively. In around 40000 transactions in the last 4 years, we've had only 1 in which somebody used a stolen credit card and we were not able to detect it before we processed the card. We've had many cases, (around 1 in every 2 to 3000 transactions), in which we have been able to detect fraud and that has really confirmed to us we are doing the right way.

Not only have I heard horror stories in regards to Paypal and other 'automatic', 'secure' gateways, but we ourselves once upon a time used to receive payments through Paypal. Guess what! After 6 or 8 months we decided to not use it because of the problems that it was generating, not to mention the cost, and the lack of control.

If you wish more background information about merchant problems with PayPal, just do a search in Google.

Having said that, every method to charge cc has its own problems. In fact, we may even consider using PayPal again because we are thinking of having also an ebay shop. It's usually a matter of balance, and seeing pros and cons. But I still think we are grown up people, and that we are entitled to decide which risks to take, or which assurances to obtain based on our information and reasoning. Isn't that on what our civilized world is supposed to be based on?

I also agree that everybody should try to be PCI complying, among other things because it adds stability to our businesses. However, there are many means to attain that result.

Sorry if I may have sound wordy in this reply. I understand I may have said in my first message something that may have contradicted some people's believes. I hope I haven't sounded too emotional in this replay, and that I haven't offended anyone. However, please understand that these things need to be said and discussed.

One last thing. I really think it is paramount to contribute financially to the community of Zen Cart developers. We all run our business using one of the best e-commerce solutions around and it's the least we can do. I'll make sure that we always donate, and that we are not within the 499 out of 500 that never contributes (I've just read at the Ceon's site: "Only 1 in 500 people donate towards our software, so it would be greatly appreciated - Thanks!"). I imagine the statistics are similalr for Zen Cart, which is really, really sad and unfair, and at the end, very, very bad for our business as well. :shocking:

26 Aug 2010, 11:25 AM
#10
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Re: HELP! Free Zen Charge not working since upgrade

I agree entirely with what you say above Bubblegum. I may have made it sound otherwise in my post, but we have always used manual processing on our sites, mainly because we already used that way of processing cards for face to face transactions. We also appreciate the chance to vet the order before the card is processed. And we too delete the information quickly and completely, including the emails sent with the partial numbers. Obviously the devs have their own opinion about manual processing, perhaps based on a need to disassociate themselves from it to protect themselves from possible legal repercussions. But many of us store owners appreciate the option of manual processing. Having said that, I see no reason why the option needs to be preinstalled. We can always install it ourselves if we wish to use it.

Rob