Paypal Dispute - Order Status

25 Aug 2010, 4:03 PM

#1

djdavedawson

Zen Follower

Join Date:: Jul 2005
Location:: Orlando, Fl
Posts:: 343
Plugin Contributions:: 0

Paypal Dispute - Order Status

Is there an area to select which status an order is changed to when a dispute is filed or an echeck has cleared.

Thanks in Advance

~D

25 Aug 2010, 4:53 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal Dispute - Order Status

No there isn't.

echecks are set to the regular order-status setting (usually Processing) when they clear.

25 Aug 2010, 5:01 PM

#3

djdavedawson

Zen Follower

Join Date:: Jul 2005
Location:: Orlando, Fl
Posts:: 343
Plugin Contributions:: 0

Re: Paypal Dispute - Order Status

Ok, What about the disputes?

When they come over they are set to status 1.

Anyway to change this?

~D

25 Aug 2010, 5:55 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal Dispute - Order Status

Setting to status "1-Pending" denotes that the order is not yet paid-for, and should be treated as a "pending" order, not yet ready for processing/picking/shipping.

No, there's not custom option available for that.

25 Aug 2010, 6:29 PM

#5

slomojojo

Zen Follower

Join Date:: Feb 2009
Posts:: 142
Plugin Contributions:: 0

Re: Paypal Dispute - Order Status

You can change the order status manually. You could create a new order status in the database called "chargebacks", then manually update the status to that. Not sure if that's what you're after.