Can the Admin view a users cart?

I did search the forums for "view cart" and even "view users cart" but none of the hits came close to the actual topic. So my apologies if this is indeed covered in a thread. Just point me there and I'll work with that info.

Otherwise that is the issue I have to deal with. I got a user who isnt the sharpest tool in the shed, so his description of the problem has me confused.

I would like to cut to the chase and simply view what is currently in his cart. He hasnt placed his order, so I assume the persistent cart still holds what he intends to buy. But I cant figure out how I can view his carts contents. or for that matter if its currently possible at all.

And if its not possible as zen is currently configured out of the box, does anyone here have a solution or an area for me to look into to make my zencart allow the admin to view users current cart contents?

Thanks
Photoseller
Current configuration:
zencart v1.3.9e
zen cherry template
IH2,easy populate, installed

Some versions of Enhanced Who's Online (in the free software add ons) will allow this, depending on your host's configuration.

If he's currently logged in, you should be able to go to Admin - Tools - Who's Online to view his cart. If not, you could install the Encrypted Master Password mod and log in as him to see his cart contents, if any.

swguy:

Some versions of Enhanced Who's Online (in the free software add ons) will allow this, depending on your host's configuration.

thanks! I downloaded the latest (july 2010) and it looks nice.

besides the factor of I need the users to be logged in, can you give me a little more on the 'hosts config' you were mentioning?

Is that my webhosting accounts config? or a zen config?

photoseller

swguy:

Some versions of Enhanced Who's Online (in the free software add ons) will allow this, depending on your host's configuration.

oh I forgot to add that the version/configuration I have now of the enhanced whos online does NOT have the ability to show me the cart contents. I can see if its active but no link to view inside

If the cart is green, you can click on it and it will show the contents of the cart.

What might cause it not to work is if your host runs suhosin. Instructions are inside admin/whos_online.php for a way to deal with this. (Search for "suhosin".

swguy:

If the cart is green, you can click on it and it will show the contents of the cart.

What might cause it not to work is if your host runs suhosin. Instructions are inside admin/whos_online.php for a way to deal with this. (Search for "suhosin".

ok thanks! I'll open up the php editor and take a look at whats doing for suhosin!!

In the meantime I did figure out what I needed to know via SQL. I am WAYYYY more comfortable working with sql than php

so if anyone is comfortable with using your mysql-phpadmin here is the query I used

select `znc_customers_basket`.`products_id` , `products_model` , `znc_manufacturers`.`manufacturers_name` , `products_image` 
FROM `znc_customers_basket` inner join `znc_products` on `znc_customers_basket`.`products_id` = `znc_products`.`products_id` 
inner join `znc_manufacturers` on `znc_products`.`manufacturers_id` = `znc_manufacturers`.`manufacturers_id`
WHERE `znc_customers_basket`.`customers_id` = 19

YOU might not need as much info as I have here. techincally speaking just a simple query for the product ID should be enough to fill an order. But in my case I needed the extra info to resolve a customer question.

thanks again to you guys for the speedy help!
Photoseller

This is a nice option - thanks for taking the time to document it.