New Customer = Broken Shipping

I got a new order for my new store! yay... but... it didn't charge them for shipping....

I Recreated the problem;

Add item to bag
Create Account
Go to checkout
Shipping states that;
Zone Rates (The shipping rate cannot be determined at this time):

Then is able to checkout without having to pay the $14.99 shipping which was stated at the bottom.

I have "Fast and Easy Checkout" installed so its all on one page.

However, if I log off and then log back in, the shipping is approperate. So its only when they make a new account with something in the shopping bag that the shipping breaks.

I have NO idea where to begin to even look at this to fix it. Even if someone could just point me in the right direction please.

Website is https://www.satinwoods.ca

I really need to get this fix, if anyone has any idea where to start that would be really helpful. I'm loosing money here.

Where is the code that calculates the zone shipping?

I am in need of the ability to delete 'customers'

I have created new accounts to test and recreate errors that I've listed here
http://www.zen-cart.com/forum/showthread.php?p=929213#post929213

So I need to delete these dummy accounts so my back end isn't cluttered with them.

If you delete a Customer, this removes all records related to this Customer in the tables:
customers
customers_info
address_book
customers_basket
customers_basket_attributes
whos_online

If marked to delete their reviews:
reviews
reviews_description

You would then need to go delete any Orders that you do not want to keep for this customer ... and this would clean the tables:
orders
orders_products
orders_products_attributes
orders_status_history
orders_total

I do not use nor have ever looked at the Fast and Easy Checkout ... so you would need to see if there are any other things touched ...

I do not believe it alters the database tables ... but be sure to read its installation or read me files ...

So I played around with the Fast and Easy check out, and its not that. I uninstalled it and the problem was still there, and then reinstalled the updated version, everything works fine, but the issue is still there.

I also noticed that zone shipping cannot be calculated at all when they log in for the first time.

So now I'm thinking that the country isnt' being saved/loaded when they make an account.

After I log off and then log back in, it works fine.

Where can I check to make sure that the information is loaded?

How can I check this?

I just checked my check out with out account option and the 'continue' button doesn't work at all.

Something broke in the back end.

Something to do with how the customer information is collected and used.

How does one debug this?

Can anyone recomend a web developer for hire that could help me with this?