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No payment notification from paypal

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31 Aug 2010, 2:41 PM
#1
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pb4

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No payment notification from paypal

I have just configured my shop (applezen + 1.3.8a) to work with Paypal Express. Orders come through fine. I get notification of new orders from Zen, payments arrive in my account and leave from the purchaser's account but I don't get emails from Paypal to say a payment has been received. Sure it's something simple, but can't figure out how to turn on email notifications. Any ideas?

Thanks!

31 Aug 2010, 5:42 PM
#2
drbyte avatar

drbyte

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Re: No payment notification from paypal

In the case of Express Checkout, PayPal emails your primary email address. Maybe you're checking the wrong email inbox?
Zen Cart has no control over whether PayPal sends transaction emails to you.
Since it's handled entirely by PayPal, you may have to contact them for assistance: https://www.paypal.com/mts

3 Sep 2010, 11:15 PM
#3
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richphitzwell

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Re: No payment notification from paypal

nevermind im contacting paypal...

4 Sep 2010, 2:51 AM
#4
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richphitzwell

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Re: No payment notification from paypal

Ok the more I think about the more I think its on my side. The issue I'm having is a failure at step 2 only when using the express button. The PayPal option is not showing and therefore the final send to PayPal is not happening.

When the customer signs on via Zen cart and goes through all Zen steps PayPal shows up and we get paid.

We have two payment options, PayPal express and Google checkout and we need both.
Has anybody come across this issue?

Thanks
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7 Sep 2010, 10:44 PM
#5
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richphitzwell

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Re: No payment notification from paypal

Figured it out, I had to reload the most current tpl_checkout_confirmation_default.