Stamps.com integration - Couple small bugs need addressing

as is often the case, the cheap comes out expensive. I thought I was choosing a fairly high end system for a bit lower cost but the time I have spent just asking for help on this one most basic thing has cost more than we ever saved. I don't see where endicia offers zencart integration, did I miss that? my customer and I both are more than open to other options at this point.

Anybody else notice that the addition on the customs forms don't add up correctly when you list multiple items? I called them and they told me to correct the amount by hand until the known bug is fixed. :blink:

Sorry, meant to say that SHIPRUSH.com offers zencart addin powered by Endicia

If you look at your server logs for the Stamps.com hits every 2 hours, you'll see that the actual log shows it coming from Z-firm.com, the developers of ShipRush.com powered by Endicia.

That's who Stamps.com contracts to develop their addin.

I haven't downloaded their app yet but will probably do it when my postage @ Stamps runs out. It can't be any worse.

Another thing I have noticed about the Stamps.com program.

When the Batch section "Refreshes" it gives you a pop-up dialog box for each Profile you have.

In my case I have Amazon, eBay, and my Zen-Cart store. Each time it gives me a pop-up that I have to [OK].

Can't it just run through the whole group of profiles then give me a popup with a report?

Example:
0 from Amazon
3 from eBay
12 from Zen-Cart

That would be great. This clicking [OK] for each profile is going to get old fast!

RE The problem with the mail classes being imported incorrectly...

The QA team says this is fixed. The fix is not live yet, but should roll out this week.

Sorry for the hassle!

shiprush-2:

RE The problem with the mail classes being imported incorrectly...

The QA team says this is fixed. The fix is not live yet, but should roll out this week.

Sorry for the hassle!

Will the fix be on their side or will we have to update the package/module for our website?

The reason why I asked is due to the fact that I had to modify their code for my Status Updates. I have Shipped as my fifth and final status. Where as Refund and Update are third and fourth. I had to modify just about every file in their integration package.

I hope the fix is on their end. :cry:

jasmel:

Will the fix be on their side or will we have to update the package/module for our website?

I think it is central, but it is probably tied to the usps names that the usps web tools return.

So if you use that naming, this should help.

If your mail service names come from somewhere else (your code, or such), then this may not make a difference.

I installed the Stamps.com update two days ago. I still haven't received an order with anything other than First Class so I haven't been able to confirm the correct handling of the other postage rates in the software.

Has anybody updated and seen the software correctly populate the Priority or other services correctly?

Oh... another thing, I didn't notice the 7-8% discount for First Class like the software update suggests.

jasmel:

I installed the Stamps.com update two days ago. I still haven't received an order with anything other than First Class so I haven't been able to confirm the correct handling of the other postage rates in the software.

Has anybody updated and seen the software correctly populate the Priority or other services correctly?

Oh... another thing, I didn't notice the 7-8% discount for First Class like the software update suggests.

This is a known issue... just change the mail class manually... ain't too hard to do

stevefriedman71:

This is a known issue... just change the mail class manually... ain't too hard to do

I would have to think that everybody using the Stamps.com software has been doing the manual change procedure. But, my question was in regards to shiprush-2's statement that it has been fixed by QA (or something of the sort) and that would roll out with the next update.

*I still haven't been able to confirm due to the fact that I still haven't had a customer select anything other than First Class.

easy to check. you do a test order. But, as i understand, even if the customer chooses priority you will see first class as the preset. But you can change that inside stamps.com. Change the default setting from first class to what you actually offer on your website.
in the batch screen, choose "apply preset" in the drop-down, you choose "manage preset dialog" then "add" and that opens the dialog and you can choose the settings you need as the standard presets

I can say that nothing has changed for me in the MailClass that is being imported.

I can also say that in some instances Stamps.com is somehow importing or changing the package weights to something with 6 to 8 digits.

I thought that the shiprush app using Endicia would be more attractive but it was not as user friendly as Stamps.com implementation of ShipRush.

If there has been a software update, I haven't received any notice and haven't checked in either Stamps or the ShipRush addon.

Hey, I added something that will make the tracking number a URL path in the customer's orders comments/status section when they log into their account.

I tested it and it works.

ShippingZZencart.php
Find (line 168-169):

			//prepare $comments & save it
			$comments="Shipped on $shipped_on".$Carrier.$Service.", Tracking number $TrackingNumber";

Replace with:

			//prepare $comments & save it
			$comments="Shipped on $shipped_on".$Carrier.$Service.", Tracking number http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do?origTrackNum=$TrackingNumber";

Now if somebody can modify that and make it a clickable hyperlink.

Mail Class not being imported.

Stamps.com reply is that it is a zencart issue. Contact ZenCart support to get the problems fixed.

I don't think so.

They also confirmed that the latest Stamps.com update introduced a bug causing all "PreSets" to post weights of 6-8 digits (pounds). "We're sorry that we broke all your presets. There is no estimated time for resolution but the remedy is to manually perform the steps that the preset was programmed to do"

RixStix:

Mail Class not being imported.

Stamps.com reply is that it is a zencart issue. Contact ZenCart support to get the problems fixed.

I have confirmed that both my Amazon orders and eBay orders are displaying the correct customer selected shipping options in the Stamps.com software. And... like you stated, I have finally confirmed that Zen-Cart is not. (got my first Priority mail since the latest software update)

I wonder what we need to update the USPS rate-names with so that Stamps.com can correctly import them... hmm?

I'm saying that the mailclass is correctly shown on the zencart order and incorrect by Stamps.com import.

My feeling is that if Stamps.com is going to customize an interface developed by someone else (ShipRush), they need to use what is given to them, NOT demand that changes be made within Zen to match what they want to see.

i wonder if this would work... but you have to have ty package tracker installed

Lines 168 - 175 in shippingZZencart.php

//prepare $comments & save it
$comments="Shipped on $shipped_on".$Carrier.$Service.", Tracking number $TrackingNumber";

  	if(ZENCART_SHIPPED_STATUS_SET_TO_STATUS_3_DELIVERED==1)
  	{
  		 $db->execute("insert into " . TABLE_ORDERS_STATUS_HISTORY . "
  				  (orders_id, orders_status_id, date_added, customer_notified, comments)
  				  values ('" . $this->MakeSqlSafe($OrderNumber,1) . "', '3', now(), '0', '" . $this->MakeSqlSafe($comments). "')");

Don't have the Ty Package tracker mod.

I did call Stamps.com two days ago and was told that their Tech Support will call me within 24 hours. (which hasn't happened as of yet) but, they were confident that they would be able to tell me what I need to name the rates for the Stamps.com software to pick them up properly. - Well, until they fix it on the next release. *which we were told with the latest release. hmmm....

...not a sound from my iPhone. -Well other than the Words with Friends chimes.

Still like Stamps.com over PayPal's Multi-Order shipping. (which I used for two years)

I have to give up stamps.com for two reasons:

1. 2-hour delay in importing data from Zen Cart for batch processing. The delay has sigficantly affected our business. :(

2. Having been waiting for the update of regional priority box for more than a month. I would have saved hundreds dollars in these period if I had used other software :(

Yep, no regional flat rate option though they will let you order the boxes within their system. I use my USPS account when I use the regional boxes.

The delay is sometimes a pain. Why in the dickens do they insist on checking for new orders for the last 72-96 hours and 24 hours into the future on each check they make for new orders. To me, it seems as though all that is necessary is to check for new orders since the last update.

Latest revison has a bug that causes all my "pre-sets" to crap out.... imports 2345343.34 pounds as the weight or some other 6-8 digit weight. The answer is "we're sorry that our last release introduced this but, the only work around is to manually take care of things"

They keep telling me that not importing the mailclass is not their problem.

Sometimes it makes a person think that their programmers fell off a turnip truck just yesterday.