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Orders not showing, when using Website Payments Standard

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15 Sep 2010, 9:07 AM
#1
digiboyz avatar

digiboyz

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Orders not showing, when using Website Payments Standard

I use zen cart v1.3.9e and paypal with PayPal Website Payments Standard - IPN.

But today 50% orders missed in the panel but they had paid from paypal.

Why so many order missed? big bugs???

My site is: http://www.digitopz.com/

So many thanks for your kindly help!!!!!!!!!!!!:clap:

15 Sep 2010, 9:39 AM
#2
kobra avatar

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Re: Orders not showing, when using Website Payments Standard

Is this a fresh install or was an older version upgraded

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15 Sep 2010, 10:05 AM
#3
digiboyz avatar

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Re: Orders not showing, when using Website Payments Standard

fresh install

15 Sep 2010, 10:10 AM
#4
kobra avatar

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Re: Orders not showing, when using Website Payments Standard

Try copying your ipn module settings to notepad
remove it and re-install it
Replace settings and check the logging box
Logs will tel you where they are failing

Or use the better express module

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15 Sep 2010, 12:28 PM
#5
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Re: Orders not showing, when using Website Payments Standard

Remember that if your using the IPN that the customer MUST return to your site to complete the order.

If a user gets done paying at paypal then closes the browser the system doesnt know that there was an order placed

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15 Sep 2010, 12:55 PM
#6
drbyte avatar

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Re: Orders not showing, when using Website Payments Standard

Merlin is right.

Recommendations:
a) switch to the more contemporary and reliable PayPal Express Checkout, instead of Website Payments Standard.
(Website Payments Standard relies on having perfect communications between PayPal's servers and your server. If anything goes wrong in that process, your store will never receive their notifications. Express Checkout doesn't have to rely on that for completing orders properly, and as such is more reliable. Plus, unlike WPS, Express Checkout doesn't have to wait for the customer to click to return to your site to complete their order, as Merlin mentioned.)

b) If you insist on staying with WPS, there are several troubleshooting steps you can take: http://www.zen-cart.com/wiki/index.php/PayPal

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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15 Sep 2010, 3:33 PM
#7
digiboyz avatar

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Re: Orders not showing, when using Website Payments Standard

I have seted auto-return to on from paypal, maybe this can deal with my issue.

many thanks!

15 Sep 2010, 3:47 PM
#8
drbyte avatar

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Re: Orders not showing, when using Website Payments Standard

The better solution is to use Express Checkout.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.