order emails stopped sending

21 Sep 2010, 11:12 PM

#1

New Zenner

Join Date:: Mar 2008
Posts:: 29
Plugin Contributions:: 0

order emails stopped sending

Nothing has changed in my system, but all of a sudden I'm not getting order confirmations, nor are the customers. Also, if I make a change to an order or send an email directly from zencart, they are not coming through either.

The only thing that is coming up in the error debugging (but it doesn't correspond with the order times) are these two errors. But neither of them look much like an email issue.

[21-Sep-2010 04:22:54] PHP Fatal error: Call to a member function get_template_dir() on a non-object in /home/content/68/6659768/html/zencart/includes/languages/english/credit_cards.php on line 46

[15-Sep-2010 08:43:44] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/content/68/6659768/html/zencart/includes/languages/english/modules/payment/SecurePay.php:114) in /home/content/68/6659768/html/zencart/includes/functions/functions_general.php on line 45

I'm not sure what the above errors mean, but everything else appears to be working okay.

22 Sep 2010, 4:05 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: order emails stopped sending

indigobnb:

[15-Sep-2010 08:43:44] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/content/68/6659768/html/zencart/includes/languages/english/modules/payment/SecurePay.php:114) in ...
That's telling you that you've got an error on line 114 of that file. And, if that's the payment module your customers are using, then it's possible that it might be related to orders not completing properly.

ref: https://www.zen-cart.com/tutorials/index.php?article=87

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22 Sep 2010, 4:06 PM

#3

indigobnb

New Zenner

Join Date:: Mar 2008
Posts:: 29
Plugin Contributions:: 0

Re: order emails stopped sending

Orders are completing fine (charges running okay, and orders are in the system). It just appears to be all of the email functions (notifications, sending emails, etc), that aren't working.

22 Sep 2010, 4:08 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: order emails stopped sending

When something breaks "all of a sudden", there's always a cause ... and it's usually something someone has changed, either with adding addons, customizing code, uploading bad files, a hacker damaging the site, or in the case of email, it could also be that your site/domain has been blacklisted or your hosting company changed something on the servers involved.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.