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Shopping Cart/Pay Pal Issue

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23 Sep 2010, 3:14 PM
#1
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wiredesign

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Shopping Cart/Pay Pal Issue

A customers order on 9/14/2010 on the order screen under the "ADMIN" tab appears to be proccessed except for the payment. It's status is "Pay Pal status:Pending Unilateral". What does this mean? The customers bank account has been debited but the payment was never credited to my pay pal account. It is somewhere in limbo. :(
My pay pal account is working fine as I have ordered supplies etc., daily. Please HELP!

23 Sep 2010, 3:27 PM
#3
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drbyte

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Re: Shopping Cart/Pay Pal Issue

stevesh is correct. The payment has been sent to an email address that's not yet associated with a PayPal account.

23 Sep 2010, 5:05 PM
#4
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wiredesign

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Re: Shopping Cart/Pay Pal Issue

What if the email address the payment went to is no longer active and hasn't been for almost a year? I'm not sure how a current payment would of been sent to it?? Is that email address possibly linked somewhere in the website that I'm not seeing?

23 Sep 2010, 5:56 PM
#5
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drbyte

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Re: Shopping Cart/Pay Pal Issue

Zen Cart only sends payments to the PayPal account you tell it to use.
In the case of PayPal Website Payments Standard/IPN, that's set inside the module settings at Admin->Modules->Payment->PayPal Website Payments Standard/IPN->Edit.

23 Sep 2010, 9:27 PM
#6
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wiredesign

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Re: Shopping Cart/Pay Pal Issue

Thank you!!!! Any tips on how to recover the payments sent to the wrong email??

23 Sep 2010, 9:42 PM
#7
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drbyte

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Re: Shopping Cart/Pay Pal Issue

Register that email address as a valid email address within your Paypal account.

You can contact PayPal Support for specific help on using their services.