Reversal_Cancel not posting correctly

13 Oct 2010, 6:04 PM

Zen Follower

Join Date:: Aug 2007
Location:: Williston, Vermont
Posts:: 180
Plugin Contributions:: 0

Reversal_Cancel not posting correctly

zc 1.3.9g using EC.
Paypal put some transactions on hold while they did a fraud investigation. This came through OK (IPN report shows transaction, order comments added, order status changed to Pending).

When paypal resolved the issue, they cancelled the reversal and released the funds. An IPN transaction came in with payment_gross containing the funds, payment_status=Canceled_Reversal. IPN report (Customers->PaypalIPN) shows the IPN, but the order still says payment status=Denied, with no comments added to the order.

Transaction generated lines in paypal, paypal_payment_status_history, but not orders_status_history.

How can I get these IPN transactions to accurately update the order?

http://www.thehauntedforest.org

13 Oct 2010, 6:07 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Reversal_Cancel not posting correctly

In the short term, simply add your own additional comments to the order and update its status.

We'll look at the code and see if there's anything to change for a future release.

.
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