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Checkout process Blank Page Can't confirm order

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19 Oct 2010, 2:17 AM
#1
asiaschool avatar

asiaschool

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Checkout process Blank Page Can't confirm order

Version 1.39f
I am just setting up my site
No addons
I use Simple Zen Template
https://www.veggieretail.com
Using Godaddy's Shared Window Hosting Deluxe Plan
I checked the cache folder and could not find new error messages
I searched everywhere for answer and asked my hosting company if there's something they can do. They said no.
A customer could never confirm an order in the last page of the checkout. An email will send out to the customer about the order but the confirmation page won't show.
I have no where to go, can someone please help?

20 Oct 2010, 1:07 AM
#3
comkat avatar

comkat

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Re: Checkout process Blank Page Can't confirm order

I am having the same problem. Has anyone found a specific solution? I am on version 1.3.8a. I see the address bar change from the PayPal address to my website address and then the page goes blank. No key strokes will bring it back.

I tried the configure.php suggestion, but it hindered the ability to move forward with a transaction. I turned it off and then while the test transaction was at PayPal, I turned it back on. Got a ton of 'Notice' lines, turned off the configure.php, and the screen went blank again.

Please help.
Comkat

20 Oct 2010, 1:21 AM
#4
kobra avatar

kobra

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Re: Checkout process Blank Page Can't confirm order

comkat:

turned off the configure.php
There is no default way to turn this "off"
How are you doing this?

20 Oct 2010, 1:40 AM
#5
comkat avatar

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Re: Checkout process Blank Page Can't confirm order

How am I turning off the configure.php? The suggestion by DrByte was to put a special configure.php in the includes/local folder. I turned it off by renaming the file, since it is not critical to the normal function of the site.

In addition, I wanted to show the error messages I get in the log files:

IPN FATAL ERROR :: Could not establish fsockopen.

and

Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

I don't know where to find this.
Thanks for your reply.
Comkat

20 Oct 2010, 2:19 AM
#6
kobra avatar

kobra

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Re: Checkout process Blank Page Can't confirm order

IPN FATAL ERROR :: Could not establish fsockopen.

and

Unable to find the socket transport "http" -
Both of these are server configuration issues

21 Oct 2010, 12:20 AM
#7
comkat avatar

comkat

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Re: Checkout process Blank Page Can't confirm order

Thank you, Kobra.

Who fixes the server configuration issue - me or Godaddy? Is there something I can look at to tell me what to do?

Comkat

21 Oct 2010, 1:23 AM
#8
kobra avatar

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Re: Checkout process Blank Page Can't confirm order

Who fixes the server configuration issue
For these it is your host

21 Oct 2010, 2:32 AM
#9
asiaschool avatar

asiaschool

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Re: Checkout process Blank Page Can't confirm order

I tried everything on the Q&A link posted here. I found no error message in the Cache folder.

Then, I reinstall Zen-Cart in a new directory of my hosting. I kept all of the original settings and keep all setting as default except the followings.

I did the minimum steps required to test the checkout process. I added only one item in the product catalog. I set up the email option under Admin by entering the email login, password and SMTP server info under Admin Email Option. I use SMTPauth. Then, I tried to register and place an order and checkout. I got the same 'blank page' problem. The confirmation email came to my email address but I do not see a "order confirmation page". I got the same problem when I register as a new user. I don't get the final confirmation page either. I checked the Cache folder and there's no error message there.

Again, the only option Godaddy offered is to use their dedicated hosting which is very costly. Any other suggestions? Should I consider another hosting?

21 Oct 2010, 4:09 AM
#10
drbyte avatar

drbyte

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Re: Checkout process Blank Page Can't confirm order

asiaschool:

Again, the only option Godaddy offered is to use their dedicated hosting which is very costly. Any other suggestions? Should I consider another hosting?
You will find that most people who have started with your host have had problems and as soon as they went with a proper host all their problems disappeared.
The choice is yours.

15 Nov 2010, 3:15 PM
#11
lndlyb4 avatar

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Re: Checkout process Blank Page Can't confirm order

I was able to solve this issue for myself by following Dr Bytes suggestion. Just look at the error log on the cache folder. Look at the specific file(s) mentioned. In my case the solutions were simple. I just had to remove a couple of extra empty lines after the closing ?> php tag. They must get added somehow on upload. PHP doesn't like them.

Thanks again DR Byte.