Confirm order page hangs, no confirmation page/emails, order captured, cart not clrd

I recently set up a Zen Cart (v. 1.3.8a) using an IP address prior to moving the domain to my server. Everything was working fine. It’s a simple store that uses off-line credit card processing.

After changing the DNS I’ve had problems processing credit card transactions.

1. When I confirm the order the page hangs. It doesn’t display the thanks for ordering page.
2. About 1 in 5 or fewer times it sends a confirmation email.
3. The order shows up in customer/orders but the cart is not cleared.

I changed the IP to the domain name in both configure.php files but that had no effect.

I have talked multiple times to my hosting company (IXWebhosting) but they seem baffled. They keep promising to look into it and call me back. They haven’t called but I can tell they have done test orders at different times by their IP.

Does this sound like a hosting problem?

Is there someplace else I should change the IP to the domain name?

Any other thoughts?

Thanks for any help!

1. You shouldn't be using v1.3.8a for a new website - use 1.3.9h instead.

2. You shouldn't be collecting and storing credit card data in your database on a shared server. So many times we have seen sites being hacked and all the card details stolen (including middle digits because the hackers get those sent to their email address).

3. By using 1.3.8a you are using a version which we know can be hacked - so you are halfway to providing hackers with your customers card details already.

Vger

Thanks for the reply.

Can I upgrade this installation or do I have to start over?

The hosting company told me about the credit card hacking problem. Can you recommend a cc processing service?

1. re., upgrading. If you look in the Tutorial/FAQs section (link above) then you'll find advice on how to upgrade.

2. Re., Payment Processing. Unless you want to have to become PCI/DSS Certified then you are best off using an off-site payment processor, such as Sage Pay Form or the Standard Pay Pal modules.

Vger