Zc admin not sending new password

Forgot Admin password. Click on "resend password". Entered email address. Sysem said "sending new password to email address".

I never receive an email

Have tried several times.

I know the email address is correct because zc admin recognizes it.

Unless you're getting an error message when the email is trying to be sent, ZC is sending the email.

But ZC has no ability to do anything about the message after it hands it off to the mail-delivery service on your server.
Sometimes those emails get lost in spam filters because they're short.

If you can't do a password reset by email, then do it manually: https://www.zen-cart.com/tutorials/index.php?article=2

I have to thank Hostmonster.com, my hosting company, for getting me out of a very difficult problem.

I had tried to reset my Admin password through Zen Cart but never received an email even though I temporarily eleinited any spam or junk filters.

I then followed the directions in the ZC tutorial on how to reset the password using the SQL feature in phpmyadmin. That did not work.

I then called Hostmonster who sent me the password. It didn't work. They then spent about 15 minutes researching the problem and were able to provide me a new password which worked. It had to with multipe data bases.

I would have never gotten out of this situation without their help.

Anyway I am back in business.