Whoops! Sorry, but you are not allowed to perform the action requested.

sweetikins:

Sales Report
Image Handler
Wishlist pay to use
Free Gifts custom scriptz
Private Area custom scriptz

I had a similar problem when I updated from 139d to 139h

An addon I was using on this site had a pre 139g version of
\includes\classes\shopping_cart.php in it that had not been updated.

I suspect one of your custom scripts uses this file and has not been updated.
As a guess check the "Free Gifts" mod first for this file

gilby:

I had a similar problem when I updated from 139d to 139h

An addon I was using on this site had a pre 139g version of
\includes\classes\shopping_cart.php in it that had not been updated.

I suspect one of your custom scripts uses this file and has not been updated.
As a guess check the "Free Gifts" mod first for this file

Hiya, thanks for that, i checked it and reuploaded and nope it seems to be doing the same thing, i cannot figure this out i am getting overly frustrated :cry:

Please look at the /includes/classes/shopping_cart.php file ON THE SERVER (ie: NOT on your PC)
What does line 180 say?
And lines 1243 and 1244?

Also, you said that if someone starts with an empty cart, then adds something, then clicks to checkout, and logs in, that they get this "whoops" message; and you said that at that point their cart is not empty, right? Can you check what happens when they then log out again? If they just log back in right away, are all the same contents in their cart just as if they'd just added that item to the cart before getting the error message?

DrByte:

Please look at the /includes/classes/shopping_cart.php file ON THE SERVER (ie: NOT on your PC)
What does line 180 say?
And lines 1243 and 1244?

Line 180 > $this->cleanup();
Line 1243 > break;
Line 1244 > }

Also, you said that if someone starts with an empty cart, then adds something, then clicks to checkout, and logs in, that they get this "whoops" message; and you said that at that point their cart is not empty, right? Can you check what happens when they then log out again? If they just log back in right away, are all the same contents in their cart just as if they'd just added that item to the cart before getting the error message?

When somebody starts with an empty cart ans has NOT logged in and goes to check out, they will get a section asking to login but once logged in they get the whoops message BUT...

If you login and add items to an empty cart you can check out fine

Ok it seems i have fixed it, the free gifts mod was supposed to been updated to 1.3.9h but in fact it wasn't so i took a fresh copy of shopping_cart and added the code for free gifts mod and walla it is fixed, i feel so stupid that i didn't think of win merge before oh my goodness.

Thank you everyone for your support it means so much to know if i do have issues i can always rely on the forum for help :D

:clap:

i will be back if i need more help thank you again :hug:

sweetikins:

DrByte:

Please look at the /includes/classes/shopping_cart.php file ON THE SERVER (ie: NOT on your PC)
What does line 180 say?
And lines 1243 and 1244?

Line 180 > $this->cleanup();
Line 1243 > break;
Line 1244 > }

You've clearly got OLD code in /includes/classes/shopping_cart.php
None of those lines you quoted are correct.

Since you said you've upgraded to v1.3.9h, you NEED the v1.3.9h version of that file ON YOUR SERVER.

sweetikins:

Ok it seems i have fixed it, the free gifts mod was supposed to been updated to 1.3.9h but in fact it wasn't so i took a fresh copy of shopping_cart and added the code for free gifts mod and walla it is fixed, i feel so stupid that i didn't think of win merge before oh my goodness.

Thank you everyone for your support it means so much to know if i do have issues i can always rely on the forum for help :D

:clap:

i will be back if i need more help thank you again :hug:

I did end up fixing this :) you must of missed my post hehe

Rule of thumb: If things aren't working right, get rid of the addons that are breaking them!

Folks, I am in dire straits.

I am running v1.3.9f and installed a stock by attributes (stock_by_attributes_1-4-12.zip) by "That Software Guy".

And now I realize that I get an error on the checkout page. The moment you checkout it says "Whoops! Sorry, but you are not allowed to perform the action requested." Also, the items with no attributes chekout even though the purchase quantity exceeds stock, I mean I don't see any out of stock warning.

I know that uninstalling the module will work because it was functioning before. But I have gone ahead and installed all the products with attrbitues.

So, to summarise, the stock for products with attributes works fine but without attributes is an issue. Also, the error message on checkout.

I really appreciate any help.

Ok so here is what I found after some more testing.

Amazingly, clearing the cache solved the checkout problem. I hope that helps anybody in a similar situation.

Here is the weird thing. the shopping cart displays all products out of stock even if one attributed product goes out of stock. But at the checkout confirmation page the out of stock message appears at the right places so it seems to work okay.

I guess this should go the stock by attributes forum. But clearing the cache solved the issue in the title of this post for me.

What cache are you referring to?

Some of my customers get the same error message. They will visit my site then add item to cart and when they try to checkout they get stopped by this message. Here is my URL: http://www.hayleyscreations.com.au

I wrote to the people who built my site and sent them a link to this thread. Their reply was as follows:

you're using the latest version of zen cart 1.3.9h It was a fresh installation so we did not upgrade it. You don't have gifts mod installed as well.
The zen cart team don't provide any other solutions of this problem. It looks like a unknown bug in their script.
Probably this is a problem of your hosting server and it can not handle zen cart fine.

I am at a loss as I am already getting customers telling me they are not proceeding with their orders because of this problem. I have also written to my hosting provider and waiting to hear back.

Hayley

HayleysCreations:

Some of my customers get the same error message. They will visit my site then add item to cart and when they try to checkout they get stopped by this message. Here is my URL: http://www.hayleyscreations.com.au

I wrote to the people who built my site and sent them a link to this thread. Their reply was as follows:

you're using the latest version of zen cart 1.3.9h It was a fresh installation so we did not upgrade it. You don't have gifts mod installed as well.
The zen cart team don't provide any other solutions of this problem. It looks like a unknown bug in their script.
Probably this is a problem of your hosting server and it can not handle zen cart fine.

I am at a loss as I am already getting customers telling me they are not proceeding with their orders because of this problem. I have also written to my hosting provider and waiting to hear back.

Hayley
I agree I have the same problem for so long and no solution , I have tried everything removed the shipping module which I installed for checkout quick checkout and after that I had this problem and now I am stuck ..... I need help help help me pls all of the zen experts.

Ron,
Do you have any Modules installed on your zen cart site ?
What version of zen are you running..
Use winmerge and look at this file > \includes\classes\shopping_cart.php in it that had not been updated.

2. compare with a original file vs one you are using on your site

3. this will show you any changes to the .php file

Sounds like I'm having a similar issue. I'm running 1.3.9f, and have installed the Stock By Attributes add on. I'm having customers reporting that after adding products to the cart, then registering, they get the "Whoops! Sorry, but you are not allowed to perform the action requested" error. Thing is, I checked includes/classes/shopping_cart.php and it hasn't been altered from the original. :unsure: Confused! I'd be so grateful of any help sorting this out.

blacksun:

I'm having customers reporting that after adding products to the cart, then registering, they get the "Whoops! Sorry, but you are not allowed to perform the action requested" error
Why are you putting your customers through this??

Create an account and TEST TEST TEST....

Make sure that you have a functioning cart

Have you checked all the posts here and the similar posts listed at the bottom?

I checked includes/classes/shopping_cart.php and it hasn't been altered from the original.
So your issue is different and you should start your own thread and not confuse this one

kobra:

Why are you putting your customers through this??

Create an account and TEST TEST TEST....

Make sure that you have a functioning cart

Erm... I did thank you very much!! I haven't seen the issue myself throughout my testing. It has been reported to me afterwards. And yes - I have been looking through posts for help but couldn't find an answer. Otherwise I wouldn't have had to ask.

Sorry I thought the issue looked similar.

blacksun,
One must be able to recreate the issue

Maybe ask them EXACTLY the steps they took ttheat generated the error

If one can not recreate it, troubleshooting it can be futile...

I had checked mine too before lanching my site, and had the error come up. I asked the people who I paid to build my store to fix it. They told me it was the way zencart was installed on my server and that they reinstalled it manually, and everything was working fine.

It started coming up again and when I asked them why and to fix it, they told me it was a zencart designers fault and they had to fix it, or it was my webhost not supporting zencart (which I checked on before deciding on zencart).

It is also hard to replicate the problem on demand. It doesn't happen to everyone, and doesn't even happen everytime even to the same person. I have had 217 successful orders and then a dozen or two that had this error show up. I now have someone else looking into this for me, and hope they can find the problem and fix it.

I am also seeing this problem.

My store, http://www.performsafe.com/, is running v1.3.9d with authorize.net payment module.

It's been running fine, and suddenly a couple of days ago customers started reporting this problem.

NOTHING HAS CHANGED! Yes, I know everybody says that, but I am the only person with admin access to the site, and I haven't changed anything.

I have no idea how to even try tracking this down.