Authorize.net SIM not returning to checkout_sucess

Hello,

I'm trying to get Authorize.net SIM working on my site, tpu-cases.com running Zencart 1.39f

I've currently got it set to test mode in zencart, and my authorize.net account is set to production. Also have it set to collect the CC data offsite. The Response/Receipt/Relay URLs are all set to blank.

Problem I'm having is after entering the CC details offsite and hitting submit, it just returns me back to my site and says "Please sign in". If you sign in you just start the checkout process over again, in an endless loop. The address bar says "https://secure.authorize.net/gateway/transact.dll"

I do get a merchant email from authorize.net saying the credit card was approved, but the order isn't getting passed to zencart, and there is no checkout_success page. I've had a customer report this problem to me in the past when trying to make a purchase with a credit card through paypal, but i wasn't able to duplicate it, and hes the only one that reported it. What am I doing wrong?

The site is live and in test mode right now if anyone wants to try it with the visa test card 4007000000027

Proper SIM setup: https://www.zen-cart.com/tutorials/index.php?article=403

DrByte:

Proper SIM setup: https://www.zen-cart.com/tutorials/index.php?article=403

Yes, that's the exact guide I followed step by step. Doesn't work for my site.

Okay, if I set up a brand new store without any addons or customizations, and want to recreate your exact problems, how do I do it?
I've got a brand new clean fresh uncustomized install sitting here. Help me recreate your problem so I can try to fix it for you.

DrByte:

Okay, if I set up a brand new store without any addons or customizations, and want to recreate your exact problems, how do I do it?
I've got a brand new clean fresh uncustomized install sitting here. Help me recreate your problem so I can try to fix it for you.

I don't have any customizations, I'm using the default template it came with, Classic Contemporary Green.

Paypal Express enabled and working
Authorize.net SIM

For shipping I have Free Shipping Enabled, no taxes

I just upgraded to 1.39h. Deleted all the modules before hand and reinstalled them after, still having the same problem. It's charging the customers credit card but it's not redirecting to the checkout_sucess page so the order is never recorded. After entering your credit card info and hitting submit you just come back to the Please login page and the address bar says "https://secure.authorize.net/gateway/transact.dll"

Okay, so what am I doing wrong that I can't replicate the problem?

I have:

• installed v1.3.9h clean to a new folder and new database
• enabled PayPal Express Checkout and configured it
• enabled Authorize.net SIM and configured it
• by default Free Shipping is enabled
• by default there is one tax rate set up for Florida, so since you said you're using no taxes, I'll be sure not to use a Florida address so taxes don't apply
• I add a product to my cart (just using "Free Shipping Product with Weight" from the demo products, cuz it's just a simple regular product, but marked as Free Shipping)
• On the shopping cart page I click the Go To Checkout button
• It asks me to login or create an account. I create an account, using a non-Florida address
• It takes me to the shipping page, where I select Free Shipping (Store Pickup is also listed)
• Then I go to the payment page where I select "Credit Card"
• Then I get to the confirmation screen, where I click Submit
• Then I'm taken to the Authorize.net site, where I enter my payment details and confirm my address information and click submit.
• Then it returns me to my store and displays the checkout_success screen
• I receive emails from both the gateway and my store confirming my purchase.

DrByte:

Okay, so what am I doing wrong that I can't replicate the problem?

No idea. Just to make sure, I don't have to define a return URL to my site anywhere when using SIM do I? I've ordered an SSL cert and I'm going to try to use the AIM module and see if that works. Thanks for your help.

no urls needed within your authnet account settings> 8. Now set your Response/Receipt URLs, Silent POST URL, and Relay Response to blanks. Click on Settings, and go to each of these sections and make sure all are blank:

1. Response/Receipt URLs
   • delete ALL urls except the 2 "Default" options.
   • set the "Default" options to blank.
2. Relay Response
   • Leave this blank
3. Silent POST URL
   • Leave this blank

ok i setup a fresh store, left everything stock and loaded my previous database into it, and still have the same problem. this is frustrating.

I'm puzzled about why it would take you to a login page, unless you've got rewrite rules set up in .htaccess that are intercepting the return back from authnet.
Or maybe you've got some settings enabled like down-for-maintenance or such.
Or an addon that's doing it.

I tried again using a fresh database and the demo store and it works fine, although that doesn't do much good :smile: i need it to work with my database! my store is pretty small so I suppose I could completely start over if I set a side the weekend to do it. I'm waiting for my host to install my SSL cert and crossing my fingers that AIM works, otherwise I'll start from scratch.

Sounds like maybe you've got some admin settings mucked up in your custom store.

awwwwww yeahhhh!!! AIM works :) good enough for me, i'd rather not redirect to authorize.net anyways. woohoo :clap:

was there ever an answer found to this problem ? I am having the same trouble

I am also getting "Your script timed out while we were trying to post transaction results to it."

I have followed the instructions on “How do I speed up my site?”
(https://www.zen-cart.com/tutorials/index.php?article=21) – Hopefully that will help.

Authoriz.net has approved the credit card but since it time out I have no order record. Is there a way to look up what the client had ordered?

Thanks
Niki

Two things:

1. Switch to AIM, not SIM, and you won't have those problems.
2. to recover the order details, you have a few options:

• a) contact the customer and simply do a follow-up with them about their order ... you can ask them to confirm the details
• b) install the Master Password addon, and use that to login as the customer, and look at the contents of their shopping cart. You could even temporarily enable the MoneyOrder payment module, and complete checkout using that as the payment method, so that the order is saved in your store.