Some online orders are not stored

A friend contacted me yesterday looking for help with her Zen cart. I told her I'd ask around, so here I am.....

here is the email I received from her...

1 – some online orders are not stored which means there is no customer buying history, the customer does not get a receipt for the purchase and I cannot issue an invoice. Usually, the customer is uncertain if the order has been placed or not.

Order are comming from a variety of payment processors and she is using Sagepay

Nick

If she's using payment modules that rely on callbacks or postbacks to notify the store of the order completion, she's clearly got something broken which is preventing those callbacks or postbacks from completing properly.
A whole lot more detail will be needed to sort out what exactly is going wrong. Start by clicking "Reply" below and answer the questions in the "Posting Tips" section.

• What version of Zen Cart are you using? Zencart v1.3.8a/v1.3.8. I note that the 2 other sites are 1.3.7.
  • Has your site been upgraded? When? From what version(s)? Not that I know of.
  • What addons have you installed? When? Sagepay from launch and Paypal 6-8 months ago.
  • In what ways is your site customized or different from a brand new uncustomized install? As far as I know, it’s not
  • If you're encountering display/layout problems, post your site URL* so it can be seen in action. https://www.truthcharmjewellery.com
  • If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL). Webfusion
  • WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc? 10-12 months for Sagepay problem, this week for categories. 2 of my sites were built by the same guy, hosted by RSTO in Edinburgh then transferred together to Webfusion. Both sites have had new versions of Sagepay upgraded but that was only about 2 weeks ago.
  • How does the set up differ from your other sites? All Zencart, all doing the same thing, hosting company etc. The 3rd was built by someone else. The only difference I can think of is that the AC site had a category link to TCJ. This has been changed this week to a direct link on the left side of the home page.
  • Have you tried speaking to the company that hosts your site? No

So this is a problem with Sagepay, which "suddenly" started after upgrading the module?

Hi Dr Byte,

No, ignore the bit in red. It refers to a separate issue which i've posted elsewhere in the forum. This issue has been happening for 10-12 months.

WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?

10-12 months for Sagepay problem, this week for categories.

Hello, I run the following site https://www.trimwoolshop.ie

Everything has been fine, but on two occasions lately (which I noticed are on sale items) the orders have not shown in my Zen Cart admin.

I use Zen Cart v1.3.9g on cpanel.
Site: https://www.trimwoolshop.ie
Addons I have Skype sidebox, facebook sidebox, a personalised banner...

The new customers are showing up in Zen Cart. But for the 2nd time in the past week, 2 orders have not shown in Zen Cart admin. But strangely I have received orders between the two ones that didn't show on Zen Cart admin, and everything with them were fine. Luckily the orders did show in Paypal, along with items ordered so I still dispatched them. But as you can imagine it is becoming a pain. I have looked into it and it seems that both orders that have not displayed are solely sale items.

I checked my IPN handler, which came back "Nothing to process. Please return to home page." on a white background.

Nothing has changed since the problem with the orders has happened, and I have received orders flawlessly in between both orders I had problems with.

Any feedback would be appreciated.

Jay Byrne

Yes. I had the same problem yesterday. We have Sagepay and we are using SagePay Form by Nixak and my Zencart version is v1.3.9d.

Can some one help please? Many Thanks

JByrne84:

the orders did show in Paypal, along with items ordered so I still dispatched them.
Are you using PayPal Website Payments Standard? If so, click "Remove" on that module, and click "Install" on the PayPal Express Checkout module, and configure it as per the instructions. Then you won't have the handshake problem that causes some orders to go missing when using WPS.

sachith:

Yes. I had the same problem yesterday. We have Sagepay and we are using SagePay Form by Nixak
If you're having problems with SagePay, you should be dealing with that issue in that module's support thread.