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discount coupon rejected by Linkpoint

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22 Nov 2010, 8:42 PM
#1
betheone avatar

betheone

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discount coupon rejected by Linkpoint

I am using zencart v1.3.9 and I have a discount coupon set up. When purchasing in the store and using the discount coupon I get the following message:
'Congratulations you have redeemed the Discount Coupon'

Then when completing the transaction via credit card the following message comes up:
'Your card has been declined. Please re-enter your card information, try another card, or contact the store owner for assistance.'

The Linkpoint Data Debug email says 'Charge total must be the sum of subtotal, tax, value added tax, and shipping.'

I called my gateway and they say that zencart is not sending out the correct information, ie. not including the discount amount so the transaction is being kicked back.

I'd really appreciate some help with this. It's pretty embarrassing to give a client a discount coupon and then have it not work!

23 Nov 2010, 1:13 AM
#2
drbyte avatar

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Re: discount coupon rejected by Linkpoint

Which version of 1.3.9?

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23 Nov 2010, 4:00 AM
#3
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betheone

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Re: discount coupon rejected by Linkpoint

My apologies. I was incorrect. It looks like I'm using v1.3.8 [2009-02-11 17:42:00].

23 Nov 2010, 4:20 AM
#4
drbyte avatar

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Re: discount coupon rejected by Linkpoint

A large number of improvements were made in v1.3.9, including several to the linkpoint_api module.

I recommend upgrading.
In the meantime you might try and see whether this temporary update might help briefly: http://www.zen-cart.com/forum/showthread.php?p=563490#post563490

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

23 Nov 2010, 6:19 AM
#5
betheone avatar

betheone

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Re: discount coupon rejected by Linkpoint

Thanks I'll try the patch until I'm able to update.