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Shipping Estimator - International shipping not working since upgrade to 1.3.9h

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Started by delia on 24 Nov 2010, 8:14 PM · Views: 3,620

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24 Nov 2010, 8:14 PM
#1
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delia

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Shipping Estimator - International shipping not working since upgrade to 1.3.9h

I just upgraded a cart and the shipping estimator is no longer showing any prices any more since upgrading to 1.3.9h. Any body else reporting this?

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24 Nov 2010, 11:36 PM
#2
ajeh avatar

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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

What version of Zen Cart did you upgrade from?

What shipping modules do you have installed?

Do you see shipping options on the checkout_shipping page? :unsure:

Linda McGrath
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26 Nov 2010, 1:07 PM
#3
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Upgraded from an earlier version of 1.3.9 - don't remember which. I uploaded all changes files since 1.3.8 to make sure I had them all.

Everything is working fine - the estimator works for US shipments, all shipping options show at checkout.

Flat for US
USPS for international
UPS for all

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26 Nov 2010, 3:10 PM
#4
ajeh avatar

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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Are you saying that this is now fixed?

Or that the shipping works find for the International on the checkout_shipping?

Or that the International is not working on both the International and the checkout_shipping page?

NOTE: having upgraded from v1.3.8a ... go to each of the Payment, Shipping and Order Total modules and

1 save your settings to NotePad

2 click on REMOVE

3 click on INSTALL

4 reconfigure the module

Linda McGrath
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26 Nov 2010, 3:12 PM
#5
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

I'm saying that everything seems to work except showing international shipping in the shipping estimator

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26 Nov 2010, 3:16 PM
#6
ajeh avatar

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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

First ... follow the steps to remove and reinstall all of the modules ...

Next, check your Zone Definition details and ensure that they are correct for your shipping modules ...

What country are you testing?

Could you remove the Zone from the USPS shipping module, as a test, and see if it works for shipping to the US then see if it works for shipping to Canada then see if it works for shipping to the UK ...

Then add back the Zone and test those ...

Linda McGrath
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26 Nov 2010, 3:22 PM
#7
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

The point is that this worked before the upgrade. No other changes have been made to the cart. There was no database upgrade in the zen cart upgrade.

With everything else working, I don't see how reinstalling everything is going to help.

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26 Nov 2010, 4:14 PM
#8
ajeh avatar

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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Okay ... use all of your modules with old and missing keys and when your site is running into additional issues we can talk about those ... which should have been done right after your upgrade ...

If you don't want to see if there is something that part of the upgrade you did has affected then fine ... that is up to you ...

I am trying to help you out on this and these are the steps that I would take to help narrow down the problem based on the fact I do not have FTP access to your site nor access to your database nor access to your Zen Cart Admin and have to go with the information that I might eek out of you while trying to help you resolve this issue ...

Linda McGrath
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26 Nov 2010, 4:40 PM
#9
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

I appreciate all that - but the last time I did that there was no change in my problem. I'm pretty sure I upgraded from 1.3.9e (didnt mention before because I don't have proof of that) and therefore there should be no database changes.

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26 Nov 2010, 4:45 PM
#10
ajeh avatar

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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

What is the URL to your site?

Linda McGrath
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26 Nov 2010, 4:55 PM
#11
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

whitknits.com

I just tried something - those pesky zenid urls have been a problem on this site for a long time. So in an effort to isolate why this is happening, I uploaded a fresh install and used the old database with it. No change so there's also a possibility that when I moved and upgraded this cart a couple of years ago that I have something just a wee bit screwy in the database.

Tho that shouldn't be affecting this either. I have reinstalled every module for this cart earlier this year by the way.

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26 Nov 2010, 5:02 PM
#12
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Could you add to your stylesheet.css the missing classes for:

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

Linda McGrath
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26 Nov 2010, 5:05 PM
#13
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

I tested Canada and the United Kingdom ... other than missing the Zones for Canada ... I am getting shipping quotes for USPS ...

Did this start working after the changes to the Modules? Or did you change something else?

What is the products_id that you are testing your shipping with?

Linda McGrath
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26 Nov 2010, 5:09 PM
#14
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Okay, now I'm feeling like there's ghosts on that website. You are right, international shipping is now working in the estimator. Both the client and I tried it without results the other day. Very strange. Thanks Ajeh for your help - let's hope all problems get solved that easily for you today!

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26 Nov 2010, 5:11 PM
#15
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Glad this is working ... could of been the REMOVE, INSTALL and reconfigure of the shipping modules ...

Be sure to fix those missing classes in your stylesheet.css so that your address work correctly ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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26 Nov 2010, 5:17 PM
#16
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Re: Shipping Estimator - International shipping not working since upgrade to 1.3.9h

Didn't do anything! And yes, classes added to stylesheet.

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