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Attributes have gone from product page

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27 Nov 2010, 12:19 AM
#1
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stepnout

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Attributes have gone from product page

We are using version 1.3.9.G we have products that use attributes e.g size and colour. All have been working fine until the other day when we uploaded a product with about 5 sizes to it when we went to check on live site all atributes to all products are now missing from product pages see example here http://stepnout-instyle.com/catalogue/index.php?main_page=product_info&cPath=16_25&products_id=25. everything seems to be ok in the admin side, and size is there when added to cart, problem is customer cannot select size only the first size in line is put into cart. Have tried everything i know. Can someone please help us on this. You can view our site here http://www.stepnout-instyle.com/catalogue

Regards
David
https://www.stepnout-instyle.com

27 Nov 2010, 3:42 AM
#2
ajeh avatar

ajeh

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Re: Attributes have gone from product page

Check the post #6 in:
http://www.zen-cart.com/forum/showthread.php?t=153143

are you running an older version of php than php 5.2.3 on this site? :unsure:

Linda McGrath
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27 Nov 2010, 3:56 AM
#3
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stepnout

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Re: Attributes have gone from product page

PHP version is 5.2.13 only stoppedd showing up the other day. Before i added another product they were all working fine???

27 Nov 2010, 4:23 AM
#4
ajeh avatar

ajeh

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Re: Attributes have gone from product page

What happens if you switch to the Classic template does it fix it?

Linda McGrath
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27 Nov 2010, 5:09 AM
#5
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Re: Attributes have gone from product page

yes they seem to show up just inserted a new product with just one size switched to clasic and it shows up. How can i get this to work again on my custom template

27 Nov 2010, 5:19 AM
#6
ajeh avatar

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Re: Attributes have gone from product page

You need to compare your custom templates and overrides with the default files ...

Sounds like something has been removed or commented out and is blocking them from showing in your custom template ...

Linda McGrath
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27 Nov 2010, 5:22 AM
#8
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Re: Attributes have gone from product page

Do you have any idea where i should start looking??? still only novice at this

27 Nov 2010, 6:41 AM
#9
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Re: Attributes have gone from product page

I have been looking everywhere i can think off, but can not see anything different. Any extra help on where it may be would be great.

Thank you

27 Nov 2010, 2:02 PM
#10
ajeh avatar

ajeh

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Re: Attributes have gone from product page

I am seeing the attributes on the page, does this mean that you have fixed it? If so, what was the solution? :unsure:

Linda McGrath
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28 Nov 2010, 12:08 AM
#11
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Re: Attributes have gone from product page

Hi I have just been to our web site and attributes are still not there, they are there when i change to classic template, which product did you see them on. Also where is good place to start looking to correct what ever has gone wrong, i have looking everywhere i can think off, but can not see anything different. Any extra help on where it may be would be great. Site is back to our custom template at the moment.

Thank you for your help so far :)

28 Nov 2010, 12:35 AM
#12
ajeh avatar

ajeh

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Re: Attributes have gone from product page

One of the links you posted:
/catalogue/index.php?main_page=product_info&cPath=1_2&products_id=3

Linda McGrath
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