schoolboy:
Where is your site being hosted?
It is hosted on Fat Cow....https://www.fatcow.com (USA market)
schoolboy:
What method was used to originally install it?
Install Zen Cart? Fat Cow has a directory in their Control Panel named "Install Central". Zen Cart v1.3.9g is offered as one of the apps to install. That is how I installed it, from their Control Panel.
If you are talking about the Newsletter Subscription module..I simply uploaded it to my Zen Cart files as described in the above post.
schoolboy:
What version of zencart are you using?
v.1.3.9g
schoolboy:
What other modules are you using?
None.
I was just using the iC Acadame template...but no other addons or modules (except whatever may come with the Acadame template), and certainly no SEO modules either which I know can cause install problems .
schoolboy:
There appear to be two areas of error:
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There is a collation conflict in the database, though how this has occurred I'm not sure - unless the module itself instructs the database to apply collation type - which is unlikely. I think that the problem is file-based.
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I don't think you have loaded everything correctly. Drill down into the folders of the module BEFORE you load it up, and see if it needs some folders re-named to match the name of the CUSTOM TEMPLATE your site is using.
Before I uploaded the module, I changed every incidence of the YOUR_TEMPLATE folders to the name of the iC Acadame template...I also made sure this was the same name that is in the template_info.php file as well.
I possibly could have done something wrong...but their also could be a bug or problem with this module, zen cart, the language files, etc. Because the error message inside the Tools/Send Email said something about collation of languages or something.
I don't know whats up...still at square one. I hope we can get this sorted.
I have un-installed zen cart from my server, as I plan on using a different template on Thursday 12/2 and would like to do a fresh install anyway. (I didn't like the iC Acadame template anyway.) I have already downloaded v.1.3.9h to my local, and can install it to my server straight from my PC if you wish on thursday.
Then I can install the new template I will be getting...and THEN try another install of the Newsletter Subscription Module along with the newest version of ZC uploaded from my PC rather than installed from within my host, and using the new template.