PayPal Checkout Problem

1.3.9h & MagicSlideshow

Spent an hour talking with PayPal about the problem with the checkout on my site. I can pay with a paypal account but want the person to have the option of PayPal account or credit/debit card.

PayPal says the confirmation button is setup incorrectly and it is NOT allowing the full options to show up. I have no idea how to fix this so it will allow credit/debit and paypal account payments also.

Anyone know what the problem is here. Could this be a problem with 1.3.9h or is it something simple. I set up lots of these and until 1.3.9h never had this problem before.

C

cshart:

Spent an hour talking with PayPal about the problem with the checkout on my site. I can pay with a paypal account but want the person to have the option of PayPal account or credit/debit card.As far as I can tell, that's got nothing to do with the confirmation button. That's a function of how PayPal has your PayPal account configured.
cshart:

PayPal says the confirmation button is setup incorrectly and it is NOT allowing the full options to show up. I have no idea how to fix this so it will allow credit/debit and paypal account payments also.

Anyone know what the problem is here.Well, if PayPal is being tight-lipped about what exactly is wrong, I'm gonna toss the ball into their court and let them fix it for you. ... I'm having trouble guessing what "is setup incorrectly" means, no matter how hard I rub my crystal ball. :smartalec:

This is the first time I've ever heard of having credit/debit card able to be enabled/disabled at your choice, let alone via a button.

DrByte:

As far as I can tell, that's got nothing to do with the confirmation button. That's a function of how PayPal has your PayPal account configured.
Well, if PayPal is being tight-lipped about what exactly is wrong, I'm gonna toss the ball into their court and let them fix it for you. ... I'm having trouble guessing what "is setup incorrectly" means, no matter how hard I rub my crystal ball. :smartalec:

This is the first time I've ever heard of having credit/debit card able to be enabled/disabled at your choice, let alone via a button.

This is the problem somehow when I chose to setup the standard account it setup the PayPal express account. I can download a new copy of zencart and replace the payment modules but I have another site that did exactly the same thing and that was a new download.

Could it be that the module is corrupted somehow. How do I check to see in the coding if the right one has been downloaded?.

How should I proceed to best resolve this problem.

C

cshart:

This is the problem somehow when I chose to setup the standard account it setup the PayPal express account. I can download a new copy of zencart and replace the payment modules but I have another site that did exactly the same thing and that was a new download.With all respect, that doesn't make any sense. In all the years I've been writing the code and using it on websites, I've never seen it do that, and can't see how it even could.
cshart:

Could it be that the module is corrupted somehow.Maybe. Unlikely.
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues> cshart:

How do I check to see in the coding if the right one has been downloaded?.What do you mean "check in the coding"?
What do you mean by "the right one has been downloaded"? You're the one who does the download. The module isn't "downloaded" when you click "Install". It's simply activating the script that's sitting on your server already.
cshart:

How should I proceed to best resolve this problem.I'm interested in knowing what PayPal said is the problem.

DrByte:

With all respect, that doesn't make any sense. In all the years I've been writing the code and using it on websites, I've never seen it do that, and can't see how it even could.
Maybe. Unlikely.
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_IssuesWhat do you mean "check in the coding"?
What do you mean by "the right one has been downloaded"? You're the one who does the download. The module isn't "downloaded" when you click "Install". It's simply activating the script that's sitting on your server already.
I'm interested in knowing what PayPal said is the problem.

They said it is the standard paypal module that is not right. This is happening on two of my sites not just one. Two different instances of the download so it is not just from one that is corrupted.

Okay, so what is "not right"?

DrByte:

Okay, so what is "not right"?

I chose the standard paypal module to install, but PayPal claims it is acting like the express module and not telling PayPal to have both credit card checkout and PayPal checkout.

C

Notwithstanding that I don't think that statement makes any sense because that's not how PayPal's products operate, if I'm going to help at all, I need to know exactly what's wrong on a technical level. Clearly PayPal hasn't told you that information.
Can you get them to tell you exactly what they mean? ie: exactly how they came to their conclusion, and what exactly they'd change about it?
I doubt they can, because if what you've relayed so far is really what they meant, then the person you've been talking to probably needs to escalate the ticket to someone more senior. But, if they do know what they're talking about, then they'll be able to tell you what exactly needs to change.

DrByte:

Notwithstanding that I don't think that statement makes any sense because that's not how PayPal's products operate, if I'm going to help at all, I need to know exactly what's wrong on a technical level. Clearly PayPal hasn't told you that information.
Can you get them to tell you exactly what they mean? ie: exactly how they came to their conclusion, and what exactly they'd change about it?
I doubt they can, because if what you've relayed so far is really what they meant, then the person you've been talking to probably needs to escalate the ticket to someone more senior. But, if they do know what they're talking about, then they'll be able to tell you what exactly needs to change.

You were right. The clients had setup the email addresses incorrectly. They had not put in the shopping cart address so the two options use credit card and use PayPal account were not showing up.

Joke for the Day: How many people does it take to fix a simple problem on PayPal -- 1 that knows what they are doing and 15 others who miss the real problem.

Thanks for all the help and insisting that I call PayPal again or I would have never gotten this issue resolved.

Glad you got it sorted out.

Now, if you haven't already, switch to Express Checkout and save yourself numerous other headaches too: https://www.zen-cart.com/getpaypal

DrByte:

Glad you got it sorted out.

Now, if you haven't already, switch to Express Checkout and save yourself numerous other headaches too: https://www.zen-cart.com/getpaypal

They need a system that will take BOTH PayPal and credit cards. Express will not do that.

Express does take both PayPal and credit cards. Always has. So does WPS.

DrByte:

Glad you got it sorted out.

Now, if you haven't already, switch to Express Checkout and save yourself numerous other headaches too: https://www.zen-cart.com/getpaypal

More on this -- the real problem must have been something else that they were unwilling to disclose because a couple of my sites were setup correctly otherwise and were not working and then miraculously after I call on that site they all work. So there was also something in their code that was broken.

Others were calling in by the thrid time I called so it got fixed.

C

I am having the same problem. Here is what it looks like when a customer checks out.

http://quicktimeprint.com/includes/templates/black_pure_free/images/Untitled.jpg

Can someone help. There is no place for a customer to put their CC info, without signing up for a paypal account.

Help:shocking:

Go into your PayPal account profile under Payment Receiving Preferences and turn on "Account Optional".

Thanks

they moved it under (Website Payment Preferences).

SIZE="7"Thanks A LOT [/SIZE]