Super Orders v3.0 Support Thread (for ZC v1.3.9)

What happens if you add customer? > badarac:

Hi Diva,
Sorry for the quality of the images. In the Customers section of the profile everything except customers is selected.
Customers - not selected
selected:
Orders
Group Pricing
Invoice
Packing Slip
Batch Form Print
Batch Status Update

badarac:

I just uncovered what may be a bug in V4. If an admin profile is created with access to batch form print and a user is assigned to that profile, when you try and do a batch print you get the following error message:

Sorry, your security clearance does not allow you to access this resource.
Please contact your site administrator if you believe this to be incorrect.
Sorry for any inconvenience.

Printing individual invoices from the orders menu works fine. I don't know if this impacts batch status also.

badarac:

Hi Diva,
Do you have any ideas on this?

DivaVocals:

What happens if you add customer?

Well it doesn't seem to matter if customer is there or not.. I still cannot replicate this..

DivaVocals:

Well it doesn't seem to matter if customer is there or not.. I still cannot replicate this..Ahhh found it.. tricky little bugger.. Will include in the update I submit tonight.. No time to vet the readme.. So I'm simply submitting what's on my site plus this change..

badarac:

Diva,
In case you don't see the post I made in the template section. Here's my solution to the page-break problem. I removed the styling on the span tag (removed the style="display: none;") and it now works in all browsers. I'm not sure why that breaks the page break but you might want to make a change to the mod.
Can't replicate this issue and no one else has reported it.. So I'm going to leave the current code as is..

So I'm assuming that you were able to recreate this and make a change to fix it? If yes is it available on your site for download or do I need to wait for it to be available in the download section?

Hi

using super orders 4 on zen cart 1.5.0

I have two questions

1. When using batch form print and a user forgets to select at least one order and clicks "print forms" a new window opens showing this error, ERROR_NO_ORDERS and an error log is generated in the cache folder. Should there be a language file for this?

2. I noticed the comment fields in the invoice were not working correctly.

In configuration > shipping/packing >Display Order Comments on Admin Invoice

Settings 0 and 2 worked. The comments would either be all on or all off. Setting 1 was not working.

1= First Comment by Customer only

I noticed in admin > invoice.php located in the comments section, break; is commented out. I un-commented it and that got the setting, 1= First Comment by Customer only, working again. I don't see any problems after changing it but sometimes things don't crop up right away.

$orders_history->MoveNext();
        if (ORDER_COMMENTS_INVOICE == 1 && $count_comments >= 1) {
     //    break;

I checked the super orders modified files for admin > invoice.php and found that line is commented out. My question is, does that "need" to stay as is?

thanks

Hello,

I am using superorders 3.0 with zencart 1.3.9.h

The issue I am having is that in the super packing slip when I go to print or print preview the word True shows up under the QTY header right next to the qty of the ordered item or items.

I know the qty is been called from somewhere and then getting inserted in the packing slip, but I can not figure out why or where this would be coming from. It does NOT show up on the invoice.

Any suggestions?

Super Orders 4 is now available in the Zen Cart downloads.. The new support thread is here: http://www.zen-cart.com/showthread.php?200406-Super-Orders-v4-0-Support-Thread

Please direct Super Order 4 questions to the Super Orders 4 support thread..

I do not know if the best answer is to upgrade from super orders 3.0 to 4.0 or if anyone else is having the same issue. I posted the question earlier, and thought after reading the reply that I should re-post in the support thread 4.0, then realized I was not. so my original question still stands. from two treads up.

gokeypa:

I do not know if the best answer is to upgrade from super orders 3.0 to 4.0 or if anyone else is having the same issue. I posted the question earlier, and thought after reading the reply that I should re-post in the support thread 4.0, then realized I was not. so my original question still stands. from two treads up.

You were directed back here because this is the place for Super Order 3 support questions.. Super Orders 4 is NOT compatible with Zen Cart 1.3.9. I'm afraid I do not have an answer to your question. No one else has reported this issue so I'm not sure what's causing it for you. My suggestion is to try downloading a fresh copy of Super Orders 3 (NOT 4) and trying re-installing it.. Do you have packingslip images turned on or off??

I just installed SO (mostly for the batch status update, I was getting tired of going through every order to update status). I love the interface, but have run into a few minor issues...

1. Customers have been letting us know that they are receiving repeats of the order confirmation email, I think this happened when I ran the batch status update. Of the ones that have let me know they have gotten the repeat email the orders are over 3 weeks old.

2. The batch status update was going to be a big plus to use in conjunction with MailBeez, but MailBeez doesn't work after I did a batch status update...?

Any help and/or insight on these issues would be greatly appreciated.
Thanks
Mike

Hi Mike,

re: issue #2 - please take a moment to swing by the MailBeez support desk at mailbeez.com and report this issue. MailBeez doesn't overwrite any ZC files (all are native to MailBeez), so I'm not sure what it is about the SO batch status run that could have broken MailBeez, but maybe Cord (the developer) can shed some light. No promises, but if two addons are not playing nice together, it's good for the heavy-hitters of both addons to be in the loop.

mikestaps:

I just installed SO (mostly for the batch status update, I was getting tired of going through every order to update status). I love the interface, but have run into a few minor issues...

1. Customers have been letting us know that they are receiving repeats of the order confirmation email, I think this happened when I ran the batch status update. Of the ones that have let me know they have gotten the repeat email the orders are over 3 weeks old.

2. The batch status update was going to be a big plus to use in conjunction with MailBeez, but MailBeez doesn't work after I did a batch status update...?

Any help and/or insight on these issues would be greatly appreciated.
Thanks
Mike

mikestaps:

I just installed SO (mostly for the batch status update, I was getting tired of going through every order to update status). I love the interface, but have run into a few minor issues...

1. Customers have been letting us know that they are receiving repeats of the order confirmation email, I think this happened when I ran the batch status update. Of the ones that have let me know they have gotten the repeat email the orders are over 3 weeks old.

2. The batch status update was going to be a big plus to use in conjunction with MailBeez, but MailBeez doesn't work after I did a batch status update...?

Any help and/or insight on these issues would be greatly appreciated.
Thanks
MikeRegarding issue 1, this has not been reported as an issue before.. So I am not sure what kind of suggestions I could provide..

1.3.9h Is there any way to make the language selection dropdown appear on the superorders pages? When I switch to superorders.php, the language dropdown disappears. So when I have to change an order status on a French order, I have to go back to the admin index, select French from the dropdown then go back to superorders. It would be nice to be able to have the language selection dropdown on the superorders.php page so that I can just toggle back and forth between English and French as I'm going through the orders.

@ScriptJunkie - Will do. I know in the past I had an issue with the order status updating but the order status history was not, and that affected MailBeez... I looked at the SQL table and the history has been updated.

@DivaVocals - I'll give it another day, then batch update status and see if it happens again.

Thanks!

HELP! I have tried to Install this multiple times. I am using Zen Cart 1.5 and have followed your readme directions to a T and have not had the "conformation" you talk about in the admin section. Please help!

Thanks!

jjmondoro:

HELP! I have tried to Install this multiple times. I am using Zen Cart 1.5 and have followed your readme directions to a T and have not had the "conformation" you talk about in the admin section. Please help!

Thanks!

Wrong support thread for the Zen Cart v1.5 compatible version of Super Orders..

Having trouble with the special characters in PDF packing slips. The generated PDF files are automatically encoded in ANSI. Is there any way to specify UTF-8 encoding? I'm getting a bunch of è and é etc....

abcisme:

Having trouble with the special characters in PDF packing slips. The generated PDF files are automatically encoded in ANSI. Is there any way to specify UTF-8 encoding? I'm getting a bunch of è and é etc....

Figured out the product names, but still having trouble with encoding the attributes...

For the product names: in admin/includes/functions/extra_functions/lcsd_merged_packing_slips.php

Find:

/* draw order items in table */   
        for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {
            $prod_name = $order->products[$i]['name'];     

Replace with:

        /* draw order items in table */   
        for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {
            $prod_name = utf8_decode($order->products[$i]['name']);   

Got it.

Replace this section:

        /* draw order items in table */   
        for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {
            $prod_name = utf8_decode($order->products[$i]['name']);                          
            if (isset($order->products[$i]['attributes']) && (sizeof($order->products[$i]['attributes']) > 0)) {
                for ($j=0, $k=sizeof($order->products[$i]['attributes']); $j<$k; $j++) {
                    $prod_name .= utf8_decode(' ' . $order->products[$i]['attributes'][$j]['option'] . ': ' . zen_output_string_protected($order->products[$i]['attributes'][$j]['value']));
                }
            }