I'm using Zen Cart 1.3.8a.
We've been having email issues that no matter what I do, can not fix.
I get lots of Debug messages for every transaction.

In one of them, we detected a completed order with payment through paypal. We confirmed that we received the payment.

The problem is that there are absolutely no new orders in my ZenCart what made me think it was a mistake so we created a test item and tried to make a purchase.

Once again, the payment was received in paypal but there was no order in ZenCart.

Could you please help me here? I have no idea what to do.:no:

Thanks!!
J

Enable paypal logging in the admin module area

Make a couple of purchases and see wht the logs state
May even post the log here

There should be 2 logs per transaction I believe

I get a zillion logs (you mean emails right?) those go to the email account I set up.
I did make a purchase (we only have paypal for that purpose) but it is not being registered through zen cart
I only knew there was a purchase because of the paypal confirmation emails.
I also made a "test" purchase back in June and it worked perfectly, I don't know why it is doing it now.
It is my first store as a matter of fact but we did test everything and it was working fine.
We just noticed the problem when the purchase was completed and that was because of the emails.

Any ideas?

Thanks

I get a zillion logs (you mean emails right?)
No

Look in the admin and edit the PP module, at the bottom enable logging

Sorry, I'm a bit lost here.
PP is enabled. Both PayPal IPN and PayPal Express Checkout (Debug) seem to be working because the dot is in green and the payments are actually processed properly.
I guess there have to be logs somewhere but I don't know where to find them.
Please help me there so I can post them here.

I guess there have to be logs somewhere but I don't know where to find them.
Use FTP and go to includes/modules/payment/paypal/logs

Both PayPal IPN and PayPal Express Checkout (Debug) seem to be working
You should be using only one and Express is better

OK, I checked what you said and basically, only the PP Express Checkout had activated the debugging thing. I already did it on both, the Express and the IPN (which are the ones I selected).
I was getting the logs in my email, that's why I thought you meant emails.
I'll post a couple of them.

Message #1

IPN PROCESSING INITIATED.
*** Originating IP: 24.83.97.203 S010600212991fb32.vc.shawcable.net
*** Browser/User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8;
en-us) AppleWebKit/533.19.4 (KHTML, like Gecko) Version/5.0.3
Safari/533.19.4

Message #2

IPN FATAL ERROR :: No POST data available -- Most likely initiated by
browser and not PayPal.

*** The rest of this log report can most likely be ignored !! ***

Message #3

IPN FATAL ERROR :: Could not find stored session in DB, cannot re-create
session as PayPal IPN transaction.

Message #4

IPN FATAL ERROR :: No saved IPN session data available. Must be an Express
Checkout or Direct Pay transaction.

Message #5

IPN INFO - POST VARS received (sorted):
Array
(
)

That's it...

kobra:

Use FTP and go to includes/modules/payment/paypal/logs

You should be using only one and Express is better

I just nuked the IPN one.
Do you think having both was creating some sort of conflict or did I miss something when activating my PP account there?

Try a teat order and check the logs

kobra:

Try a teat order and check the logs

Don't know what I did wrong.
I created a test product and when I click on PayPal Express Checkout, it doesn't log. It just gets stuck. I can't even complete the purchase if I go directly to Checkout step by step, it gave me this message:
An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) couldn't connect to host

An error occurred when we tried to contact the payment processor
IU haven't checked by they may be busy

I found the last log:
Dec-28-2010 12:41:45
ec_step1 - 1
Checking to see if we are in markflow
cart contents: physical

NOTE: $this->showPaymentPage = 0
Customer ID: 1
Session Data: Array
(
[securityToken] => xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[customers_host_address] => xxxxxxxxxxxxxxxx.vc.shawcable.net
[cartID] => 36248
[cart] => shoppingCart Object
(
[contents] => Array
(
[81] => Array
(
[qty] => 1
)

            )

        [total] => 0.05
        [weight] => 0
        [cartID] => 36248
        [content_type] => physical
        [free_shipping_item] => 1
        [free_shipping_weight] => 0
        [free_shipping_price] => 0.05
        [observers] => Array
            (
            )

    )

[navigation] => navigationHistory Object
    (
        [path] => Array
            (
                [0] => Array
                    (
                        [page] => checkout_shipping
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [1] => Array
                    (
                        [page] => checkout_payment
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [2] => Array
                    (
                        [page] => checkout_confirmation
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [3] => Array
                    (
                        [page] => index
                        [mode] => NONSSL
                        [get] => Array
                            (
                                [type] => ec
                                [markflow] => 1
                                [clearSess] => 1
                                [stage] => final
                            )

                        [post] => Array
                            (
                            )

                    )

            )

        [snapshot] => Array
            (
                [page] => checkout_shipping
                [mode] => NONSSL
                [get] => Array
                    (
                    )

                [post] => Array
                    (
                    )

            )

        [observers] => Array
            (
            )

    )

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => USD
[today_is] => 2010-12-28
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 24.83.97.203
[new_products_id_in_cart] => 81
[valid_to_checkout] => 1
[cart_errors] => 
[customer_id] => 1
[customer_default_address_id] => 1
[customers_authorization] => 0
[customer_first_name] => Jessica
[customer_last_name] => Rico
[customer_country_id] => 38
[customer_zone_id] => 67
[messageToStack] => 
[sendto] => 1
[payment] => paypalwpp
[shipping] => Array
    (
        [id] => freeshipper_freeshipper
        [title] => FREE SHIPPING! (Free Shipping Only)
        [cost] => 0
    )

[billto] => 1
[cot_gv] => 0
[comments] => 

)

=================================

Dec-28-2010 12:41:45
ec-step1-addr_check
cart contents is not all virtual or customer is not logged in ... therefore will be submitting address details

Dec-28-2010 12:41:45
getOverrideAddress - 1
Now in markflow mode.
SESSION[sendto] = 1

Dec-28-2010 12:41:45
getOverrideAddress - 2
$address_arr->fields = Array
(
[entry_firstname] => Jessica
[entry_lastname] => Rico
[entry_street_address] => 52-22888 Windsor Crt
[entry_suburb] =>
[entry_city] => Richmond
[entry_postcode] => V6V2W6
[entry_country_id] => 38
[entry_zone_id] => 67
[entry_state] =>
[zone_code] => BC
[countries_iso_code_2] => CA
)

=================================

Dec-28-2010 12:41:45
ec-step1-addr_check3
address details from override check:Array
(
[entry_firstname] => Jessica
[entry_lastname] => Rico
[entry_street_address] => 52-22888 Windsor Crt
[entry_suburb] =>
[entry_city] => Richmond
[entry_postcode] => V6V2W6
[entry_country_id] => 38
[entry_zone_id] => 67
[entry_state] =>
[zone_code] => BC
[countries_iso_code_2] => CA
)

=================================

Dec-28-2010 12:41:45
ec_step1 - 2 -submit
Array
(
[AMT] => 0.06
[RETURNURL] => http://bumblebunny.com/ipn_main_handler.php?type=ec
[CANCELURL] => http://bumblebunny.com/index.php?main_page=checkout_shipping&ec_cancel=1
[LOCALECODE] => US
[CURRENCY] => USD
[PAYMENTACTION] => Sale
[ADDROVERRIDE] => 1
[SHIPTONAME] => Jessica Rico
[SHIPTOSTREET] => 52-22888 Windsor Crt
[SHIPTOCITY] => Richmond
[SHIPTOZIP] => V6V2W6
[SHIPTOSTATE] => BC
[SHIPTOCOUNTRYCODE] => CA
[REQCONFIRMSHIPPING] => 1
[EMAIL] => jessayala26######################
[PHONENUM] => 604 7826501
[SOLUTIONTYPE] => SOLE
)

=================================

Dec-28-2010 12:41:51
termEC-1
Killed the session vars as requested

Dec-28-2010 12:41:51
termEC-2
BEFORE: $this->showPaymentPage = 0
Token Data:

Dec-28-2010 12:41:51
termEC-3
AFTER: $this->showPaymentPage = 0

Dec-28-2010 12:41:51
termEC-8
$this->showPaymentPage NOT true, and NO custom page selected ... using SHIPPING as default

Dec-28-2010 12:41:51
termEC-10
Redirecting to checkout_shipping - Stack: checkout_shipping
Message: An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) couldn't connect to host
Session Data: Array
(
[securityToken] => bc170987a6155629abddff957e9180f8
[customers_host_address] => S010600212991fb32.vc.shawcable.net
[cartID] => 36248
[cart] => shoppingCart Object
(
[contents] => Array
(
[81] => Array
(
[qty] => 1
)

            )

        [total] => 0.05
        [weight] => 0
        [cartID] => 36248
        [content_type] => physical
        [free_shipping_item] => 1
        [free_shipping_weight] => 0
        [free_shipping_price] => 0.05
        [observers] => Array
            (
            )

    )

[navigation] => navigationHistory Object
    (
        [path] => Array
            (
                [0] => Array
                    (
                        [page] => checkout_shipping
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [1] => Array
                    (
                        [page] => checkout_payment
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [2] => Array
                    (
                        [page] => checkout_confirmation
                        [mode] => NONSSL
                        [get] => 
                        [post] => Array
                            (
                            )

                    )

                [3] => Array
                    (
                        [page] => index
                        [mode] => NONSSL
                        [get] => Array
                            (
                                [type] => ec
                                [markflow] => 1
                                [clearSess] => 1
                                [stage] => final
                            )

                        [post] => Array
                            (
                            )

                    )

            )

        [snapshot] => Array
            (
                [page] => checkout_shipping
                [mode] => NONSSL
                [get] => Array
                    (
                    )

                [post] => Array
                    (
                    )

            )

        [observers] => Array
            (
            )

    )

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => USD
[today_is] => 2010-12-28
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 24.83.97.203
[new_products_id_in_cart] => 81
[valid_to_checkout] => 1
[cart_errors] => 
[customer_id] => 1
[customer_default_address_id] => 1
[customers_authorization] => 0
[customer_first_name] => Jessica
[customer_last_name] => Rico
[customer_country_id] => 38
[customer_zone_id] => 67
[messageToStack] => Array
    (
        [0] => Array
            (
                [class] => checkout_shipping
                [text] => An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. ()    -  (7) couldn't connect to host
                [type] => error
            )

    )

[sendto] => 1
[payment] => paypalwpp
[shipping] => Array
    (
        [id] => freeshipper_freeshipper
        [title] => FREE SHIPPING! (Free Shipping Only)
        [cost] => 0
    )

[billto] => 1
[cot_gv] => 0
[comments] => 

)

=================================