Shopping Cart Checkout stuck on Shipping Address

Hello All,

When a customer goes to checkout, they get to Step 1 - Checkout Shipping - Shipping Method and it doesn't display anything except for a change address button that does nothing when clicked on. I am not sure when this happened or the change that caused it to stop working but now customers can not checkout. Thanks for the help!

https://www.RealEmeralds.com

a Test user is setup with these credentials:

User: prefixsuffix007 at yahoo.com with the @ sign instead of at
password: 123456

Using 1.39f

What happens if you try to edit a customer account in admin. Do the address fields display there?

Look at the /cache and see what debug logs are in there ...

edadk:

What happens if you try to edit a customer account in admin. Do the address fields display there?

I see all the information in the customer details in the admin section

well I just found the same problem on my other site:

http://www.SilverHeroes.com

Just updated to 1.3.9h and still having the same issue

Ajeh:

Look at the /cache and see what debug logs are in there ...

[04-Jan-2011 06:49:09] PHP Fatal error: SUHOSIN - Use of eval is forbidden by configuration in /home/silverh9/public_html/includes/functions/functions_customers.php(106) : eval()'d code on line 106

[04-Jan-2011 06:55:08] PHP Fatal error: SUHOSIN - Use of eval is forbidden by configuration in /home/realemer/public_html/includes/functions/functions_customers.php(106) : eval()'d code on line 106

roweb2010:

[04-Jan-2011 06:49:09] PHP Fatal error: SUHOSIN - Use of eval is forbidden by configuration in /home/silverh9/public_html/includes/functions/functions_customers.php(106) : eval()'d code on line 106

[04-Jan-2011 06:55:08] PHP Fatal error: SUHOSIN - Use of eval is forbidden by configuration in /home/realemer/public_html/includes/functions/functions_customers.php(106) : eval()'d code on line 106

So this has something to do with sushosin, the php hardening tool... I reported the error to my host and they will investigate, I will report back here...

roweb2010:

So this has something to do with sushosin, the php hardening tool... I reported the error to my host and they will investigate, I will report back here...

Thank you for contacting our Help Desk.

I investigated the problem and I have to inform you that the problem in this case is the use of a function which is not allowed on our shared servers due to security measures.

In the functions_customers.php file you use function eval which is a security risk because this function can be used to process code parsed by the client.

I personally recommend to modify the code used in this file and use a similar function. Please have in mind that such modification requires expert knowledge in PHP and you might need the assistance of the Zen Cart developers, or the assistance of a professional web developer.

If you have any questions or you need technical assistance, please do not hesitate to contact us again, we will be glad to help you.

Best Regards,

David S.
Technical Support Team