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Sending email from site...Not

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27 Dec 2010, 9:54 PM
#1
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itcetera

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Sending email from site...Not

I have been working on this for days. I have zen cart h ver. installed on a go daddy server. Also have a email account with them that I want all email to go to from the site. [email protected]. I believe I have all the correct settings in the back office part of Zen cart set correctly to send mail from the contact us form to the [email protected] address.( I left it at default PHP) when I send an test email I get a your email was successfully sent massage but I dont get the e-mail. Godaddy suggested using their mail form script. I cant find where to insert it into the zen cart code to make it work.they say it is to replace this line:

<form name="contact_us" action="http://www.theelectricaldepot.com/index.php?main_page=contact_us&action=send" method="post"> <address>The Electrical Depot.com</address> on the contact us page. I cant find that anywhere. The web site is theelectricaldepot.com Really need to have e-mail working, any help would be much appreciated. I am a rank beginner by the way!

P.S. I also noticed when veiwing the contact us page in source view, the address listed in that line says the Electrical depot.com for address I would have changed that to [email protected] if I could find it.:blink:

27 Dec 2010, 11:05 PM
#2
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Re: Sending email from site...Not

The <address> needs to be the email address and not the website address: The Electrical Depot.com

Check your Zen Cart settings again.

Vger

27 Dec 2010, 11:58 PM
#3
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Re: Sending email from site...Not

I have all the settings in zen cart set to [email protected]. When I look at the source view of the page I see the address as the electrical depot .com. I am not able to find where the code is to change it. thanks

28 Dec 2010, 1:08 AM
#4
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thedjphat

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Re: Sending email from site...Not

answer: sendmail

go to admin - configuration - e-mail options and set transport method to "sendmail" for godaddy servers. You may also have to change your email account settings in the godaddy admin to allow for more transports.

28 Dec 2010, 1:21 AM
#5
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itcetera

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Re: Sending email from site...Not

I did make that change and I did get an email error at least it says:
nbox > Message Detail
Entire thread
Print Previous Next
Subject:
Returned mail: see transcript for details
From:
Mail Delivery Subsystem [email protected] (Add as Preferred Sender)
Date: Mon, Dec 27, 2010 5:18 pm
To: [email protected]
From Subject (Thread Messages) Date Size
The original message was received at Mon, 27 Dec 2010 18:18:30 -0700
from electdepot10a@localhost

----- The following addresses had permanent fatal errors -----
info <>
(reason: 550 5.1.1 User unknown)

----- Transcript of session follows -----
550 5.1.1 info <>... User unknown

Any suggestion as to why I get this instead of the message? thanks!

28 Dec 2010, 3:05 PM
#6
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Re: Sending email from site...Not

The "From" address is empty and the error message should contain the email address (which it doesn't).

550 5.1.1 info <>... User unknown

Either you have a corrupted install, or you haven't set up that email address on your hosting, or you still haven't set it up correctly in Zen Cart's admin panel.

I'd vote for the last option.

Vger

29 Dec 2010, 2:24 AM
#7
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Re: Sending email from site...Not

I guess I need help setting the zen cart settings where would I put the [email protected] address? It is I guess the from and to address in this case.

Thanks

29 Dec 2010, 2:15 PM
#8
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Re: Sending email from site...Not

Configuration --> E-mail Options

There are 11 places where you enter the email address you want to use.

Vger

29 Dec 2010, 8:23 PM
#9
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Re: Sending email from site...Not

Thank you, I have entered the email address there already. must be something else.